We have a number of clients on Microsoft Dynamics CRM 4.0 and CRM 2011 who refused to upgrade to CRM 2013 because they had too many customs and it was going to be too expensive. But after watching Neilson Lopes’, National Partner Technology Strategist, Dynamics CRM at Microsoft present at our User Group Conference in November, our key take away was ‘Hey, we don’t need to customize, it’s a standard feature now!’

Watch Neilson’s presentation here:

[youtube https://www.youtube.com/watch?v=7U6Y9MEw0Cg]