Features and Benefits

  • Personalize customer experiences. Customer relationship management (CRM) is all about managing the relationships you have with your customers, so you can develop stronger, lasting relationships and anticipate their needs.
  • Streamline Business Processes. CRM is more than software, it is a business strategy that puts the needs of your customer first. It gives you marketing tools to help organize your sales process and make sure your customer needs are always met. All intelligently linked in one system to keep everyone on your team on the same page
  • Proactive and Predictive. Using internal and external data you can identify patterns and predict outcomes to proactively win and retain customers.

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What can CRM do for my organization?

CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

Why Dynamics?

Microsoft Dynamics CRM works with and is integrated to Microsoft Office.  It has a common look and feel to all of the productivity tools that you use everyday. If you are familiar with Microsoft Outlook and Microsoft Internet Explorer or Microsoft Word or Excel than you are familiar with Microsoft CRM’s user friendly interface.

Microsoft Dynamics CRM

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