Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. With the right customer service software, you can deliver faster and more personalized service to your customers. In Dynamics 365 for Customer Service, your CSRs can manage open tickets, view service history, and maintain healthy customer relationships. Submit RGAs, manage service requests, deploy field technicians, and even see service history on customer assets. Microsoft’s latest software even includes artificial intelligence, built in SOP and a Knowledge Base to store documentation.
Agenda for Customer Service software:
- Dynamics 365 integrations (Dynamics 365 + Office 365)
- Support directly through Outlook
- Support from a mobile device
- Customer service portals
- Advanced reporting (Power BI)