Key Features of Dynamics 365 Business Central Cloud ERP

Business Central cloud ERP is a comprehensive business management solution for SMBs. It connects financials, sales, service, and operations to streamline processes, improve customer interactions, and meet business challenges.

Dynamics 365 Business Central is the #1 Cloud ERP solution that easily connects to external systems and third-party applications like banking apps, payroll, CRM systems, or custom APIs.

Below are just a few of Business Central Cloud ERP features that could transform the way you work.

Dynamics 365 Business Central Cloud ERP

Key Features of Dynamics 365 Business Central Cloud ERP

· Zero new license costs and no recurring license renewal expenses, with a predictable monthly subscription Access to Add-Ons through App-Source

· No longer required to maintain a server or SQL dB with IT support, resulting in significant cost savings and world-class security!

· Tight integration with other cloud products

· Fast Implementation

· Supports applications and tools built on the universal Power platform

· High availability and disaster recovery

· Data backups

· Consistent improvements, leveraging 170,000 NAV implementations worldwide and $13B of annual R&D

· Fully mobile, quickly turning data into insights and improving first-line worker performance, in any location and on any device

· Faster reporting, cycle times, and financial closes

· Actionable insights: Predicts sales using historical data, Real-time data visualization and Built-in business intelligence

· Accelerate sales processes while improving customer service

· Drive supply chain optimization, including optimizing inventory and warehouse management

· Provide optimal manufacturing outputs

Learn More! 

Join our upcoming webinars on Dynamics 365 Business Central to see how easy it is to simplify your enterprise processes when you can go from quote to cash without switching apps.

Dynamics 365 CRM Playbooks

Staying ahead of the Sales Game with Dynamics 365 CRM Playbooks

Does your Sales Team struggle with scheduling the next best actions with regards to a lead or an opportunity? A couple of examples would be if a new lead is generated on the website and scheduling standard set of activities such as a phone call and an appointment, or if implementing best strategies when a key decision-maker departs while pursuing a large opportunity or if when a top-tier customer requests a discount on a quote? Well, look no further because Dynamics 365 CRM Playbooks are here to help!

The Dynamics 365 CRM Playbooks tool for Sales is designed to enforce a series of defined activities that should be triggered in the event of a specific scenario, or within the context of a process – guiding team members along the way and responding more effectively to common sales scenarios as mentioned earlier.

If you are interested, check out this quick intro demo from Microsoft here:

The full product documentation can be viewed here as well:

Getting started!

To start, you will need to make sure that the Playbook solution is installed into your current Sales Hub App. You also need to make sure that entities such as Playbook categories and Playbook templates are published on the site map as well. Then, a team member with a Playbook manager role or equivalent permissions creates playbook categories to classify the playbooks.

The playbook manager creates playbook templates that define a set of best practices based on past experiences and their organization’s standards. A business user such as a salesperson or service rep who has been assigned a Playbook user role can then open one of these playbook templates while they work on their records. The playbook template helps ensure that best practices are applied consistently at every step.

Launch a Dynamics 365 CRM Playbooks to carry out activities consistently

To ensure consistency in your business process or to know what steps to follow in certain scenarios or events, rely on the playbooks prepared by your managers that guide you with the actions you can take. Dynamics 365 CRM Playbooks can also contain best practices based on practices that have worked in similar situations before.

  1. Make sure you have the Playbook user role or equivalent permissions.
  2. Go to the record you want to launch the playbook from. For example, if you know your organization has playbooks created for opportunities, open an opportunity record.
  3. On the command bar, select Launch playbook.
  4. In the Playbook templates dialog box, select a playbook that you want to use and then select Launch.

You’ll see a notification “Playbook launched successfully.”

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Mark a playbook as completed

When you complete all the activities created for a playbook, you must mark the playbook as completed. This helps you to know if the playbook was successful or not.

  1. To mark a playbook as completed, go to the record you launched the playbook from (calling record).
  2. Select the Related tab, and then select Playbooks.
  3. Open the playbook record.
  4. In the playbook record, on the command bar, select Complete as, and then select one of the following results:
    • Successful
    • Not Successful
    • Partially Successful
    • Not Required

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Track playbook activities

When a playbook is launched, its related activities are created and associated with the record the playbook is launched from (also called the calling record). You must complete these activities to ensure every event is dealt with consistently.

If the playbook template used for the playbook has its Track progress field set to Yes, the activities are created under a playbook record that is under the calling record. If the Track progress field is set to No, the activities are created directly under the calling record.

To see the activities created by the playbook when the Track progress field in the playbook template is set to Yes:

  1. Go to the record you launched the playbook from. For example, if you launched the playbook from an opportunity record, go to the opportunity record.
  2. Select the Related tab, and then select Playbooks.

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3. In Playbook Associated View, the playbook launched from the record is listed.

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4. Select the playbook. The playbook record shows all the details about the playbook and its associated activities.

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For example, it shows when the playbook was launched, how many total activities it has, how many of the activities are completed, and the estimated close date. It also shows all the related playbook activities in the Playbook activities section. After you are done working on these activities, mark them as completed.

To see the activities if the Track progress field of the playbook template is set to No, in the calling record, see the Timeline section.

Alternately, in the calling record, select the Related tab, and then select Activities.

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The Open Activity Associated View lists all the activities for the calling record along with the playbook activities created since the playbook was launched. However, this view doesn’t show the total number of activities that have been created in the context of a playbook.


Now that you have read how Dynamics 365 CRM Sales Playbooks can be for you and your Sales Team – come check out our next CRM webinar coming this Wednesday, January 13, 2021, where we will see Dynamics 365 CRM Sales Playbook LIVE in action!

Staying ahead of the Sales Game with Dynamics 365 Playbooks - January 13 - Webinar
Register Now

Collaborate with Microsoft 365 Cloud Apps

Collaborate with Microsoft 365 Cloud Apps

Small and Medium Businesses now face new challenges that come with trying to accommodate recent workforce trends – the rise of mobile workforces and dynamic team structures. Microsoft 365 (formerly Office 365) cloud apps empower you to work from anywhere on any device, with a comprehensive solution including email, calendars, file storage, a hub for teamwork, and the familiar productivity apps companies use every day. This blog helps you learn the benefits of Microsoft cloud apps to address your changing collaboration, mobility, and productivity needs.

Simplify file storage and sharing capabilities 

It’s challenging to stay productive if you don’t have access to the information you need to carry out your work. With Microsoft 365 Cloud Apps, you can: 

  • Access and share information from anywhere with Microsoft Teams
  • Connect and work together with your team across multiple projects and get essential notifications in real-time.
  • Coauthor files together with your team with popular productivity apps like Word, Excel, and PowerPoint.

Work anywhere on any device.

With COVID-19 restrictions, almost all the businesses have switched to a remote working model, making collaboration and communication challenging. With Microsoft 365 Cloud Apps, you can: 

  • Open and manage business projects on any mobile device and rest assured that business data stays protected with built-in mobile device management.
  • Stay connected to your colleagues regardless of location with an integrated view of email, shared calendars, and contacts synced across devices in real-time.
  • Communicate better with remote team members thanks to group chats that enable you to send quick questions, share documents, and assign action items.

Enable real-time collaboration with your team members

Many businesses struggle with maintaining a dynamic team structure without the right collaboration tools. With Microsoft 365 Cloud Apps, you can:

  • Work from anywhere by holding online meetings with anyone inside or outside the organization. 
  • Make work easy using the meeting scheduling assistant, sharing screens, and collaborative note-taking as part of online meetings.
  • Collaborate in real-time with 1:1 or group chats focused on different workstreams.

Learn more about Microsoft 365 cloud apps!

Join us for our exclusive online event on January 12. Registrations are open now! 

Top Microsoft Tools for Businesses in the age of COVID-19 - January 12 - Webinar
Register Now

Secure your Office 365 systems

Living in the New Age of Heightened Security: Taking the Next Step to Secure your Office 365 systems

Recent Russian attacks in the U.S. have brought into clear light the necessity to implement Multi-factor Authentication (or “2fa”) and End-point Protection for Cloud-based systems. While these are currently security options, it is becoming increasingly apparent that they should be “must-haves” in this new age of heightened security. Given the continually escalating “hacking” attempts, we expect that Microsoft will soon make this option the default for all Office 365 users to secure your Office 365 systems.

While it is already mandatory for Microsoft Partners to implement, we would not be surprised if the option to disable it were removed entirely as a means of enforcing this necessary security step across the user base. With that in mind, it is best to implement it now while you have some control over it.

Turning on Multi-factor Authentication:

Multi-factor Authentication is already available in Office 365 as an option that can be turned on or off on a per-user basis. You must log in to Office 365 as an Admin and go to the “Users” section… then click on “Multi-factor authentication”…

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… Select the user(s) and choose “Enable” to turn on Multi-factor authentication:

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At this point, Mfa\2fa is enabled for that user and when they next try to logon to O365 they will be prompted with a wizard that steps them through the process of configuring their Mfa\2fa settings.

To proceed, they will require their phone as well as access to a browser. The process involves scanning a QR code with their phone and essentially “links” the Mfa\2fa to that phone – using either the Microsoft Authenticator App (which they must download) or via a Text message. Their settings for Mfa\2fa can be found at the “Additional Security Verification” link, from which they can specify alternate phone numbers to connect Mfa\2fa and\or add\remove devices to connect to the Microsoft Authenticator App:

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Once Mfa\2fa has been “enabled” for a user, you will see a new option in the Multi-factor Authentication screen for that user, which is to “enforce” it:

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Enforcing” Mfa\2fa is slightly different than “Enabling” it in that once Mfa\2fa “enforced” for that user, they will need to create an “app password” to use in Non-browser programs (e.g. on-premise programs that connect to your Office 365 system) such as Outlook.  App Passwords can be added\deleted from this link:

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* If a user suspects their password has been “hacked” they should change their password immediately AND also change their App Password.

Note that there are also third-party Multi-factor Authentication apps (such as “Duo” or “GoogleAuthenticator”) which you can use with your On-premise products if you do not wish to use the built-in Office 365 Mfa\2fa.

If you have challenges with enabling Multi-factor Authentication on your Office 365 systems, please reach out to us at and we can assist you with getting this setup.

About End-Point Protection

“End-point protection” refers to software security tools that will help protect your PC\laptops\devices from phishing and hacking attempts. BitDefender is one of the leading software packages for end-point protection.

End-point protection is important to implement as most breaches (especially ransomware attacks) occur because a user clicks on a link from their PC\laptop and that loads viruses\keystroke recorders or other related phishing code. End-point protection tools help to prevent these “codes” from running.

There are a wide variety of End-Point protection software packages available but the “top 5” recommended are:

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Secure your Office 365 systems with VOX ISM

VOX ISM provides an Office 365 “Enhanced Security and End-point Protection” package which includes BitDefender as part of its solution as well as including an intuitive interface for managing settings and configurations for On-line systems along with pre-configured “template” profile settings that allow for prevention and early warning of possible insecure settings within On-line systems

We also offer a “Secure Backup Protection” package with provides you with fully configurable Off-site backups of your on-premise (local) files as well as Office 365 mailboxes, OneDrive and SharePoint files. ().

Why would you need Off-site backup protection if your Dynamics 365 Business Central and Customer Engagement\CRM databases are already automatically backed up by Microsoft? … well, those backups do NOT include Office 365 email, SharePoint sites or OneDrive files. They only include the actual BC\CRM Databases.

Some key points about the “Vox Secure Backup Protection”:

• 35% of on-premise backups fail (you cannot restore from them). Either due to old media being used, or a bad sector on a drive or simply not maintained\tested.

• Ransom-ware attacks files through the network so, local backups often run the risk of being affected by ransomware as well … putting your data at great risk.

• The Secure Backup protection offers secure Off-site backups to ensure the safety of backups and recoverability.

• Applies to Databases and key files\folders for On-premise systems and backups of Office 365 Email, Sharepoint and OneDrive files for Online systems.

• Flexible pricing based on usage is available (based on 50GB\mnth packets)

Whether you go through VOX ISM or any other vendor, please ensure that you implement Multi-factor Authentication and End-point protection soon to secure your Office 365 systems. You should also ensure you have adequate redundant backup strategies and a Disaster Recovery Plan.

Please feel free to reach out to your VOX ISM associate if you want further information or assistance.

Blog post by Trevor Reid, Senior Technology Consultant, VOX ISM
Email: Phone: 416-571-1263

Trevor Reid_Vox ISM

Trevor has been working in the IT industry for 30 years and has been with VOX ISM (and its affiliated company, Shop9000) for over 20 years. He has helped in implementing, upgrading and supporting hundreds of ERP systems including Microsoft Dynamics NAV and Infor\VISUAL ERP.

His focus is on the technical design, installation and on-going support of the VOX ISM solutions and his expertise includes SQL Server\Oracle, SharePoint, CRM\NAV Technical support, Mobility\IFD (Remote Access), Database Upgrades, Migrations and other areas of IT  infrastructure and administration.

He began his IT career working in the Aerospace industry for DeHavilland and from there joined VOX ISM to continue to support the Canadian manufacturing industry.

Thank you_VOX ISM

VOX ISM | Our Year in Review

2020 is nearly over, and this year will undoubtedly go down in history as a year during which we have all experienced unprecedented change.

COVID-19 pandemic has affected everyone around the world. We needed to adapt speedily to “the new normal”: Home office, online meetings, virtual events, technical challenges.

Fortunately, our team was well prepared to adopt these new changes. This situation once again shows the importance of digitizing work processes. We want to take this moment to thank you for the excellent cooperation and the trust you have placed in us.

Top 5 Microsoft Webinars of 2020

Given the many hundreds of Canadian companies of all sizes and sectors that watched our virtual events in 2020, we believe our Top 5 are worth repeating.

  1. Power BI Training Bootcamp

Move beyond Excel and leverage the power of Power BI with our exclusive Bootcamp. This Bootcamp includes three training sessions: Power BI 101, Power BI 201 and Power BI How To Session – How to Get Started, How To Get The Project Plan Going, and Best Practices.

  1. Best Manufacturing Apps Conference (BMAC) 2020

The Best Manufacturing Apps Conference (BMAC) is the one-stop experience that brings together Canadian manufacturers and industry experts and keeps them ahead of their digital transformation. This online conference will allow you to connect with the top Microsoft Partners in one online session, saving you hours organizing these one-on-one personal contact meetings.

  1. Financial Process Automation Conference (FPAC) 2020

Financial Process Automation Conference (FPAC) takes a strategic look at how Canadian accounting and financing departments can reduce their workload in half.  Learn how to automate your processes through advanced software (RPA, AI, IPA, CMP, etc.) and streamline your operations, combat fraud, and better serve your customers. 

  1. Dynamics 365 CRM for Small and Medium-sized Enterprises: Everything You Need to Know

Microsoft Dynamics 365 is all about helping businesses maximize the value of their customer relationships and transforming service delivery. There is so much potential in this single bit of software that many SME’s aren’t sure where to start. Watch this webinar to learn everything about Dynamics 365 CRM.

  1. TEAMS, TEAMS, & more TEAMS Microsoft’s Hottest Technology

Teams is Microsoft’s Hottest Technology in 2020, which provides a unique platform for group messaging for businesses of any size. Microsoft Teams has passed 115 million daily active users in October 2020. Gartner recognizes Microsoft Teams as a Leader for both Meeting Solutions and Unified Communications as a Service in their latest Magic Quadrants. Watch this webinar to learn and find the best practices on how to use Microsoft Teams effectively.

Don’t Miss Our 2021 Webinar Lineup

We are currently designing our 2021 Microsoft Product Training webinar lineup. It will be soon updated on our website.

To determine which webinar topics to feature next year, we start with lots of research and listen to Canadian companies.

We consult with organizations whose mandate is to know what Canadian companies need and keep our ears to the ground.

This research helps us line up a wide variety of the most relevant and necessary topics.

Let’s stay connected in 2021

If you have any questions about Microsoft 365 and Dynamics 365, please feel free to contact our Microsoft Solutions Experts:

Mike Fontaine: 416-525-5004,
David Barsanti: 416-906-8265,

At last, we want to wish you a wonderful holiday season in the company of your loved ones, despite the constraints.

We look forward to continuing our successful collaboration in 2021!



aligning sales and marketing with Dynamics 365

Benefits of aligning sales and marketing with Dynamics 365

Aligning sales and marketing with Dynamics 365 produces powerful results. It facilitates collaboration and optimizes the sales process from start to finish by bringing your sales and marketing teams together on a unified, full-featured platform like Dynamics 365.

Dynamics 365 offers intelligent applications to help you know your customers and increase revenue by turning more prospects into engaged customers. If your organization uses separate solutions for marketing and sales, your teams aren’t getting the whole picture. Read on to learn how you can benefit your organization by aligning sales and marketing with Dynamics 365

aligning sales and marketing with Dynamics 365

Coordinate customer engagement 

Redundant or poorly timed communications from an organization are frustrating and inconvenient for prospects and customers.

Take web, email, social media, and events to the next level with the Dynamics 365 Marketing Customer Journey feature. Plan and run new campaigns with out-of-the-box templates and get real-time visibility into prospect activities.

Build customized nurture programs to give sales and marketing a shared understanding of the buyer journey and how they differ across segments and personas. Use these in-depth insights to deliver timely, relevant customer engagement tailored to each prospect—increasing the likelihood of a sale.

Improve targeting and lead prioritization

Batch-and-blast marketing is no longer an effective technique. Generic, unrequested emails often lead to blanket unsubscribes and lost opportunities, and new regulations can result in penalties for this type of marketing.

Modernize your approach and take it to the next level by delivering customized and dynamic content to customers using Dynamics 365 CRM for Sales and Marketing. With a detailed demographic and behavioural understanding of contacts, sales and marketing teams have an integrated view of who their prospects are and what they’re interested in.

Dynamics 365 unified solution gives you the ability to track marketing programs (such as web, email, social media, and ads) and sales activities (like events, calls, and meetings) in one shared database. And list segmentation lets you filter contacts based on any attribute or behaviour associated with those contacts, allowing you to target those focused segments with personalized content.

Get more leads and marketing- attributed revenue

Marketing and sales teams work in tandem to deliver leads and convert those leads to revenue. How revenue is attributed varies from organization to organization, but the right technology makes the journey from lead to sale clear.

Using sophisticated web tracking, Marketing compiles all prospect data into contact records to present a complete picture of contact engagement history.

As each contact progresses through the customer journey, all activities are tracked and visible to both sales and marketing teams. Gain insight into all the steps that resulted in revenue and which activities moved the meter along the way.

Learn more 

Download our exclusive webinar presentation on Dynamics 365 for Sales and Marketing. Click here. 

Salesforce-Slack acquisition

Salesforce-Slack acquisition: What does it mean to Microsoft?

Salesforce’s $27.7 billion acquisition of Slack could be a win for subscribers of the popular business messaging platform. But to make it so, Salesforce will have to invest heavily to create a standalone product that’s competitive with Microsoft Teams, analysts said.

The Salesforce-Slack acquisition, announced Tuesday, is Salesforce’s latest assault on Microsoft’s 365 office productivity suite, including the collaboration app Teams. However, succeeding against Teams will require non-stop investment in Slack and deeper integration among the service and other Salesforce products.

If Salesforce does that, then Slack would “become a pretty interesting and probably stronger alternative to Microsoft Teams,” said Irwin Lazar, an analyst at Nemertes Research.

Also, Salesforce will have to avoid the missteps of the 2009 acquisition of GroupSwim, which Salesforce launched as an intercompany social network called Chatter a year later. Salesforce’s development of Chatter was “very poorly executed,” Lazar said. Customers didn’t embrace the product because its user interface was difficult to navigate, and the application wasn’t mobile-friendly.

“They haven’t been a good steward of collaboration tools,” said Dion Hinchcliffe, an analyst at Constellation Research.

Salesforce could have better luck with Slack CEO Stewart Butterfield, who will remain in charge of development once the acquisition closes. Salesforce expects to complete the transaction by the end of July 2021.

Butterfield founded the company in 2009 and built Slack into a messaging platform with 12 million daily active users. However, the company’s revenue growth has slowed against more intense competition from Microsoft and Zoom. The two Slack competitors have experienced much higher growth from the rising demand for collaboration tools from white-collar employees working from home during the pandemic. Butterfield said he believes he can make Slack stronger under Salesforce.

“The opportunity we see together is massive,” he said in a statement. “Personally, I believe this is the most strategic combination in the history of software, and I can’t wait to get going.”

Butterfield will run Slack as a standalone product to avoid losing “95% of subscribers overnight,” said Alan Pelz-Sharpe, an analyst at Deep Analysis. Customers who are unwilling to subscribe to Salesforce to get Slack could turn to alternatives like Mattermost, Rocket. Chat or Google Workspace Chat.

As an independent product, Slack would join data visualization company Tableau, which Salesforce acquired in 2019 for $15.7 billion in stock.

The Salesforce-Slack acquisition would also benefit Salesforce subscribers, Gartner analyst Mike Gotta said. He added that he expects Salesforce to offer Slack as a tightly integrated messaging service at no additional cost. That would remove the expense of buying and managing a different product from another vendor.

COVID-19 crisis with Microsoft_Cover

Succeeding in a new reality: Planning your way of COVID-19 crisis with Microsoft 365 Cloud Solutions

It is undeniable to say that COVID-19 has greatly affected our global economy, enterprises – both small and large, and ultimately, changed the very fundamentals of our daily way of life. One notable change from the COVID-19 confinement is completely changing consumer habits, leading to one of the worst economic crises in history. This is our new reality.

At VOX ISM, we are committed to ensuring you not only to survive the effects of the pandemic but also able to thrive and flourish in it through Microsoft 365 Cloud Solutions. Captured here in this article are practical guidance and insights for you as a Canadian Entrepreneur to help you and your business move ahead in the midst of the uncertainty and disruption around us – that you can use to navigate our new reality, sustain your business, and thrive in the face of adversity.

The top four priorities to survive and thrive through the pandemic:

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Priority 1 – Put Finances in Order

According to the Business Development Bank of Canada, as many as 39% of entrepreneurs will prioritize financial recovery after the crisis. There are four major actions as an entrepreneur that you should take in order to balance cash inflows and outflows:

  • Reduce operating cost
  • Improve cash flow management
  • Reduce debt
  • Set up a contingency fund

In order to achieve this goal, you should consider a good ERP (enterprise-resource planning) system as an investment to help you manage your finances and business operations in order. The new good news is that Microsoft has Dynamics 365 Business Central to assist Small-Medium businesses to deliver integrated, streamlined solutions – from data, to people to processes – all in one platform.

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Priority 2 – Take advantage of Technology

Digital transformations, once previously placed on the back burner of many companies’ business plans, are now increasingly becoming an imperative in order to not only drive performance, propel the business forward, get an advantage against competitors but also simply as a mean to thrive during this pandemic.

That being said, Microsoft has been at the forefront of innovation especially with its high-end customer relationship management platform, empowered with AI.

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With Microsoft Dynamics 365 CRM, Bring together transactional, behavioural, demographic data to create multi‑dimensional profiles. Activate real‑time insights across the customer journey and on destinations including analytics, marketing, advertising, and customer engagement platforms through turnkey integrations with Microsoft and third‑party applications.

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Priority 3 – Focus on telework

Don’t fear mobility, embrace it. Mobility (or “telework”) enables businesses to put technology advancements into practice on any day, across multiple devices, and at any location. Your employees need to be connected like never before. Customers expect your sales and service representatives to have immediate access to the information they need to solve their problems or deliver on a good or service they expect to receive. Calling back to the office to see if an item is in stock or waiting for a follow-up response to schedule a service appointment just doesn’t cut it.

Cloud-based business applications make it easier to give employees the information they need to stay productive regardless of where they need to work. But it’s not enough to be able to access information; you need to be able to act on it based on customer demand. Your mobile experience needs to be consistent and secure, replicating what you could do in the office on your phone, laptop, or tablet regardless of the operating system.

With the mobile experience of Dynamics 365B Business Applications such as CRM for Sales, Marketing, Service and ERP (Business Central) your employees can:

  • Manage quotes, proposals, and orders from the field.
  • Confirm inventory status before making a commitment to customers.
  • Deliver better service with full access to customer history, maintenance contracts, and service schedules.

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Priority 4 – Sell Online

Customer experience is everything. With the rapid growth of e-commerce, the relationship between businesses and the customer began to shift. Demand for Omnichannel commerce drove investment in new technologies while growing expectations around free and fast delivery pushed retailers to optimize operations. As a result, the last decade has been marked by increased access, faster operations, and reduced operational costs.

What got lost was the experience. Emerging technologies delivered new capabilities, but many failed to produce results because they didn’t make the shopping experience easier or better for the customer. This year, business leaders have renewed their focus on the experience at a time when it is needed more than ever.

k-eCommerce delivers an innovative cloud-based e-commerce solution that simplifies and accelerates your ability to sell online. Fully integrated with Microsoft Dynamics™ AX, CRM, GP, and NAV, and coming soon for Dynamics 365, our solution offers a complete omnichannel platform for B2B and B2C.

Over 1500 sites in 15 countries succeed with the k-eCommerce solution. Whether in the wholesale distribution space or retail industry, this highly scalable, turnkey solution offers organizations the flexibility to grow their business online and comes ready to go, right out of the box.

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Ready to revive growth? VOX ISM can help.

VOX ISM is a Microsoft Triple Gold Partner. We specialize in ERP, CRM (for Sales, Marketing and Service) and Business Analytics and provide fully customized business intelligence solutions for our clients using Microsoft Dynamics 365 and Power BI.

If you are interested, join us for our upcoming webinar Dynamics 365 CRM for SME: Everything you need to know this Nov 18, 2020.

Dynamics 365 CRM for SME: Everything You Need to Know - November 18 - Webinar

Microsoft Teams

Office 365 is now Microsoft 365: Everything you need to know

This year the official branding of Microsoft’s productivity suite has changed from Office 365 to Microsoft 365. The new naming reflects Microsoft’s strategy of providing a single productivity platform for its customers.

Microsoft 365 includes every application you know in Office 365. Microsoft 365 will help businesses achieve more with innovative Office apps, intelligent cloud services, and world-class security.

From the viewpoint of current customers, the change from Office 365 to Microsoft 365 will not critically impact. In general, the subscription you had before is the same as the subscription you have now, only with a different name. You will see your subscription’s name updated to the new name across your Admin Portal and monthly billing statements.

Microsoft 365

Why the change?

Microsoft wants its products to reflect the scope of features and benefits in the subscription. Microsoft 365 is a unified set of apps and services that puts AI and other revolutionary innovations to work for you. And for SMBs, that includes new capabilities in Microsoft Teams to help you host meetings and online events; cloud file storage and sharing capabilities so you can collaborate with your team from anywhere; security and identity solutions to safeguard your organization. This new Microsoft approach to naming products will help you quickly find the plan you need and get back to your organization.

New product names

The new product names came into effect on April 21, 2020. 

  • Office 365 Business Essentials became Microsoft 365 Business Basic.
  • Office 365 Business Premium became Microsoft 365 Business Standard.
  • Microsoft 365 Business became Microsoft 365 Business Premium.
  • Office 365 Business and Office 365 ProPlus both became Microsoft 365 Apps. 

Why Microsoft 365 is essential for businesses?

Collaboration and communication are critical components of productivity for modern businesses. Microsoft 365 provides essential tools necessary to bring collaboration and communication and, by extension, productivity to each individual in an enterprise. For many organizations, Microsoft 365 is the standard for productivity software. 

Join our webinar on November 17 to learn more about Microsoft 365.

​Microsoft 365 (formerly Office 365) for business: Everything you need to know - November 17 - Webinar

Microsoft Power platform_VOX ISM_Cover

Microsoft Power Platform Fundamentals

What is Microsoft Power Platform?

Microsoft Power Platform is a group term for four Microsoft applications: 

  1. Power BI
  2. Power Automate (previously known as Flow)
  3. PowerApps
  4. Power Virtual Agent

Microsoft Power platform fundamentals_VOX ISM

Microsoft’s vision behind the Power Platform is to help businesses analyze, act and automate with a low-code approach. This spans Microsoft 365 (previously known as Office 365), Dynamics 365, Azure and standalone applications – in the cloud and on-premise. The Power Platform supports the Common Data Model that unifies business data and connects it to hundreds of data sources.

What is Power BI?

Microsoft Power BI is a cloud-based business analytics application that allows you to visualize your data. Microsoft Power BI enables users to pull data from multiple sources such as an Excel spreadsheet and a database and use it to create easy-to-understand data visualizations that provide a 360-degree view into business operations.

With Microsoft Power BI, you can:

  • Connect to all your data sources to get a consolidated view across your business through a single pane of glass
  • Create ad-hoc analysis, interactive dashboards and reports that are easy to consume on the web and across all mobile devices
  • Develop smart apps by infusing insights from your data and drive action with the power of the Power Platform

Microsoft Power platform fundamentals_Power BI_VOX ISM

Gartner recognizes Microsoft Power BI as a Leader for the thirteenth consecutive year in the Gartner 2020 Magic Quadrant for Analytics and Business Intelligent Platforms. Read Report

Learn Top 5 Ways Microsoft Power BI can Benefit Your Organization.

Attend Power BI Training Bootcamp

On popular demand, Microsoft, in partnership with VOX ISM, is bringing back Power BI Training Bootcamp. Join this Bootcamp to kick-start your Power BI journey. The Bootcamp includes three free training sessions:

  1. Power BI 101 – Introductory Level – November 10, 1:30 PM – 3:00 PM (ET) | Register Here
  2. Power BI 201 – Advanced Level – November 11, 1:30 PM – 3:30 PM (ET) | Register Here
  3. Power BI How To Session – How to Get Started, How To Get The Project Plan Going, and Best Practices – November 12, 1:30 PM – 2:15 PM (ET) | Register Here

Note: This is our most popular webinar series with limited seats. Hence register now to reserve your spot! 

What is Power Automate?

Power Automate (previously known as Microsoft Flow) is the Microsoft Power Platform module that enables data integration across multiple web-based services, including Dynamics 365 and Microsoft 365. It helps automate repetitive tasks, which do not necessarily require human intervention by creating automated workflows between Microsoft apps or other third-party applications.

Power Automate helps you to: 

  • Automate business processes across your applications and services – from simple automation to advanced scenarios with branches and loops
  • Automate all applications and services – legacy, on-prem and cloud-based
  • Trigger business actions, grant immediate approvals and get notifications right where you work

Join our upcoming webinar on November 24 to learn more about Microsoft Power Automate! Register Here.

What is Power Apps?

Microsoft Power Apps the module of Microsoft Power Platform that allows you to create an application. PowerApps leverages the low-code method to democratize app development. With PowerApps, users can quickly design and develop apps by dragging and dropping components into a flowchart-style format. 

Power Apps helps you to:

  • Build a highly customized task- and role-based canvas apps with one or multiple data sources
  • Create immersive model-driven apps, starting from your business processes and data model
  • Use fully accessible apps across web and mobile, embedded or standalone, on any device

View on-demand webinar: What are Power Apps, how to set up, configure and use – June 2 – Webinar

What is Power Virtual Agent?

Power Virtual Agent is the fourth module of Power Platform that allows you to create your own virtual agents — that is, chatbots — using a guided, no-code graphical interface. Virtual Agent will be able to answer the most frequently asked questions of your customers and will allow your team to focus on calls that absolutely require human intervention. 

Power Virtual Agent helps you to:

  • Develop powerful virtual agents using a guided, no-code graphical interface – all without the need for software developers.
  • Authorizes the virtual agent to take action on the customer’s behalf. 
  • Monitor how your virtual agent is performing by using conversational metrics and dashboards. Get in-depth AI-driven reports to improve bot performance.

VOX ISM is a Microsoft Gold partner developing solutions for its clients built on and optimized for, Microsoft Power Platform. Discover how your business can quickly innovate and increase scale by leveraging the Microsoft Power Platform apps. Contact us today!