1:30 – 1:55 pm

Day in the life: Introduction

Are you responsible for managing, planning and evaluating the activities of the sales department?

Do you need to create and establish a consistent and repeatable sales process that supports the company’s brand, professionalism and selling techniques.

Do you need to establish distribution networks for products and services, initiate market research studies and analyze their findings?  Or assist in product development, and direct marketing strategies?

Do you need to establish a communication strategy and share information with your customers or manage and mitigate complaints to ensure your existing customers remain happy and well informed?

–      Overview of CRM’s 3 core modules (Sales, Service and Marketing)

–      Demonstration of how these modules are integrated and work together to   support your business plan

–      Usability, Integration to Outlook and reporting overview

Jim Heaton– President of VoxISM

1:55 – 2:15 pm

Day in the life: Daily Reports and Tasks

–       Running activity reports, recording notes and following up

–       Understanding what the “sunshine” pump is and the psychology of a rep

–       Lessons in preparation and follow up

–       Running Reps by the numbers and reporting to management

–       Using Business intelligence to support marketing campaigns

–       Understanding when to react to customer service issues and how

Jim Heaton – President of VoxISM

2:15 – 2:25 pm

Questions and Answers

Sales Management is a big topic and we might not have covered everything. So please bring your questions and