Customer Care and Managed I/T Services Agenda

Introduction to Vox Customer Care Program

Vox Customer Care Program is designed to offer you access to upgrades, system reviews, product enhancements, discounts on consultancy rates, and the peace of mind that your system is running at an optimum level of efficiency.

·         Customer Care Light vs Customer Care Premium

·         Discounts on Consultancy rates

·         Hotfixes

·         Cumulative software updates

·         Support calls

·         Business intelligence upgrades

·         Webinars

Jim Heaton – President

Managed I/T Services

In this segment we will discuss Vox’s partnership with Compu-101 that offers support to all Vox customers for,

·         Monitoring with alerting

·         Cloud-based anti-spam

·         Managed Antivirus and Web filtering

·         Automatic Software Patching

·         Network Monitoring

·         Appliance and Software Management

·         Data Protection with Backups and Replications

·         Backup/Recovery testing

·         Year/End Technology Review

Jason Cohen –   Compu-101