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Microsoft CRM Customer Service Module - August 10 - Webinar

Acquiring customers is not easy, and keeping them loyal and associated with long-term can be even harder. With Microsoft Dynamics 365 CRM for Customer Service, you can build great customer relationships by focusing on excellent customer satisfaction. The built-in intelligence of Dynamics 365 CRM for Customer Service delivers faster, more personalized service and adds value to each interaction.

In this webinar, we’ll cover:

  • The five screens that every service rep. will use (Accounts, Contacts, Cases, Knowledge Articles, and a Dashboard to keep you on-track)
  • Service Manager Reporting
    • Case Tracking & Queues
    • Common issues
    • Power BI
  • Using Modern Microsoft Technology to Improve Customer Service
    • Microsoft Teams for communication and collaboration
    • Power BI for reporting
    • Run out of Outlook
    • Integration to LinkedIn
    • Microsoft Tools on Mobile

VOX ISM will be hosting 80 training webinars this summer, yes two every day, for your enjoyment and continuing education. Please make us part of your daily summer routine, whether you are working from home or at the office.


If you can’t make it, register now, and we’ll send you a link to the webinar recording once it’s ready.


August 10, 2020
1:30 pm - 2:15 pm - ET EDT
Event Categories:

This webinar will take place on the Cisco Webex platform. Once registered, we will send you the links required to join the Live Webinar.

Hope to see you on the webinar. For questions, reach out to linda@voxism.com, or call 905-840-7477

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