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Omnichannel Customer Experience with Dynamics 365 Customer Service - January 27 - Webinar

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.

Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.

Supervisors get real-time and historical visibility and insights into the operational efficiency of agents and the utilization across various channels.

The enterprise-grade routing and work distribution engine allows customers to configure agent presence, availability, and routing rules, thus ensuring agents are working on the most relevant engagements.

In the age of COVID, remote customer service is the key to business success.  Microsoft Customer Service Earn customers for life by providing seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.

We will show you how to:

  • Take customer requests, track and respond to them using Chat, Social, & Videos –
  • Chat
  • Social Channels
  • Videos
  • How to configure an SMS channel

If you can’t make it, register now, and we’ll send you a link to the webinar recording once it’s ready.


January 27
11:00 am - 12:00 pm - ET EST
Event Categories:


WebEx Conference Line

This webinar will take place on the Cisco Webex platform. Once registered, we will send you the links required to join the Live Webinar.
Hope to see you at the webinar. For questions, reach out to linda@voxism.com, or call 705-466-7477.