What is CRM? Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience. Now imagine a suite of easy-to-learn and easy-to-use business solutions tailored to your market, designed for your business size, and dedicated to growing your business through increased customer satisfaction. Now that’s Microsoft Dynamics CRM. This week will cover how Microsoft Dynamics CRM can help reduce costs, increase profitability and nurture customer relationships.

Agenda

• Introduction to Dynamics CRM
• Sales: Zero in, win faster, sell more
• Service: Empower your CSAs
• Marketing: Unleash your marketing potential
• BYOD: Bring Your Own Device
• Integration with Dynamics NAV
• Power BI

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