The Power of Microsoft for SMB: SherWeb Accelerate Cloud Summit

On November 13, Vox ISM President Jim Heaton and I attended the SherWeb Accelerate Cloud Summit event in Toronto, Ontario   At Vox ISM, we are committed to staying ahead of the curve, not an easy task in the IT world. The constant changing landscape is offering up more advancements than any…


Microsoft and LinkedIn Sales Navigator: Dynamics 365 (CRM) Integration

As many of my readers know, on June 13, 2016, Microsoft Corp. acquired LinkedIn Corporation for $196 per share, valued at $26.2 billion. This recent deal allows Microsoft to embed LinkedIn in its many existing products including Dynamics 365. At the time, Microsoft CEO, Satya Nadella, knew he had…


Creating a List Using Advance Find in Dynamics 365/CRM

Often times you will have a need to create an advance find query so that you can narrow down leads, accounts or contacts in Dynamics 365/CRM based on determined criteria.  Perhaps you may want to create a calling list to Finance Managers in a specific zip/postal code. Once you create this query,…


Database Maintenance - Hire a Student

In 2008, our first student came to us from Seneca College in the Marketing Administration Co-op Program. Most of our students are related to our staff and some students use their earnings to pay for their schooling. Upon graduation, the skills that these students learn at Vox ISM, look impressive…


Dynamics 365 Mobility with Microsoft Outlook - Nov 1 Webinar

Gain access to all your Sales, Service, Marketing, and Financial information straight from Microsoft Outlook with the Dynamics 365 App for Outlook. If you're like many people today you use Microsoft Outlook in the office on a regular basis. It is a familiar tool for your everyday communications,…


Microsoft Overtakes Salesforce.com - The Forrester Wave

This article was written by Wynand Roos, Co-Founder of The CRM Team, Fourways, Gauteng, South Africa. [1] Microsoft Overtakes Salesforce.com – Forrester They’ve led for decades. But things are now fading for Salesforce.com. Global agency Forrester recently put Microsoft ahead in Salesforce.com’s…


AI in today's workplace - The evolution of our day-to-day business tools

There is a lot of debate over the impact of AI; some calling for its regulation and others calling for its development. Regardless of Elon Musk’s fear mongering, there will be a lot of change around the way we do work in the next decade. The tools we use will no longer be passive, but intuitive,…


Upgrading Dynamics: More smiles, less pain - Sept. 6 Webinar

With the 2017 release Microsoft has created new technology that makes it easy to maintain and update your ERP and CRM. Upgrading is no longer the painful, teeth-pulling problem as it was in the past for both the Microsoft Dynamics CRM and Dynamics NAV systems. Gone are the days of full-blown…


7 Ways to increase sales with CRM - Aug 16 Webinar

If I’m a sales manager I want to drive sales by increasing activities and creating standard processes for my sales reps to follow. But how can I get them the software they need and get them to use it? Easy, get Microsoft Dynamics CRM. With Microsoft Dynamics CRM ease-of-use comes with the software.…


Microsoft for Manufacturing 2017: NAV, CRM, Office 365 - Sept. 28 Seminar

A digital office feeds the business’ appetite for disruption innovation. But the limitation and challenge is the existing information, technology systems and infrastructure. New ways of working and thinking are required to see collaborative engagement instead of functional pockets of knowledge.…