Join Jim Heaton (CEO for VOX ISM, Inc.) and learn about best practices for Microsoft Dynamics Social CRM.  Social CRM is a tool to help organizations enter the social era, both internally and externally. With Social CRM you will learn to listen to what your customers say about your products, your industry and your market on their own terms. Microsoft Dynamics CRM empowers everyone in your organization to deliver incredible customer experiences using social networking. This session is designed to provide a 60 minutes complimentary webinar overview of the key best social network practices using Microsoft Dynamics CRM.

We will discuss:    Social Media

1. Increase your leads by a third with social media.
2. Discussion on Linked In, FaceBook, Twitter, YouTube, and Blogging, and how and when to use them.
3. CRM & Hootsuite – managing your leads, customers and contacts.

New tools to use:

1. Mobile
2. Document Management with SharePoint
3. Integration to accounting systems
4. Real life examples of an integrated marketing campaign in action