Join us on this high value and lengthy webinar on Microsoft Dynamics 365 for Sales, Service and Marketing designed for our customer base. We’ll give you an update from Microsoft on the latest features and future roadmap along with the hottest technology available (chat-bots, AI, Power apps).

This session is designed for IT professionals, owners and sales managers to help keep you current and to aide and align your strategic initiatives by leveraging software you already own.

Agenda:

1. Dynamics 365 New Features and Deprecation’s in 2020
2. Dynamics 365 Solution Roadmap and Releases for 2020
3. Power Apps, what are they and how are they licensed
4. Chatbots: the next generation of customer service
5. Introduction to making your CRM smart with Artificial Intelligence
6. How to run a sales department using CRM
7. How to run a marketing department using CRM
8. How to leverage portals to improve customer service
9. How to eliminate hundreds of emails using integrated Microsoft Teams
10. How to run a business with financial dashboards and KPI’s embedded in CRM (Power BI)