Managing a mobile workforce requires real-time scheduling, dispatching, and visibility. This session covers how Microsoft Dynamics 365 Field Service helps you schedule, dispatch, and track service workers — optimizing routes, reducing downtime, and improving first-time fix rates.

Agenda

· Overview of Dynamics 365 Field Service scheduling

· Setting up the schedule board and resource management

· Drag-and-drop dispatching and automated scheduling

· Optimizing routes and travel time for field technicians

· Work order lifecycle: creation to completion

· Mobile app for technicians in the field

· Using Copilot for scheduling recommendations

· Real-time tracking and customer notifications