1:30 – 1:55 pm |
Day in the life: IntroductionDo you need to establish a marketing strategy and share information with your customers or manage and mitigate complaints to ensure your existing customers remain happy and well informed?
– Overview of CRM’s 3 core modules (Sales, Service and Marketing) – Demonstration of how these modules are integrated and work together to support your business plan – Usability, Integration to Outlook and reporting overview
Jim Heaton– President of VoxISM |
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1:55 – 2:15 pm |
Day in the life: Daily Reports and Tasks– Running activity reports, recording notes and following up – Understanding how to use social media – Running by the numbers and reporting to management – Using Business intelligence to support marketing campaigns – Understanding when to react to customer service issues and how
Jim Heaton – President of VoxISM |
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2:15 – 2:25 pm |
Questions and AnswersSales Management is a big topic and we might not have covered everything. So please bring your questions and we’ll address them at the end. |