Best Microsoft Software & Tools for 2023

Microsoft’s Dynamics 365 CRM and ERP platform continues to evolve with new features and capabilities. In 2023, we can expect to see further integration with other Microsoft products such as Teams and Power Platform, as well as new capabilities such as AI and machine learning. This webinar will focus on software and tools that a typically Canadian Manufacturer or Distributor will require for 2023 and beyond.


1. Security and Infrastructure

2. AI and Project Cortex

3. Sales, Marketing and Service

4. Accounting

5. Manufacturing and Distribution

6. Microsoft 365

7. Power Platform

Power BI - How to Use It, Buy It, and Distribute It

There are 3 “kinds” of PowerBI:

  1. The Free version (included in O365)
  2. The paid “Pro”
  3. The paid “Premium” Version

The Free version is included in your Office365 License and you can access it from your O365 Browser page or by going directly to

You can also download the Free PowerBI Desktop application onto your PC  from here:

There is a 30-day Free Trial of the Pro version which you can sign-up for from here:

Free v. Pro:

PowerBI free is primarily used to become familiar with Power BI and allows single users to create and publish dashboards and reports for their use. However, you cannot share those reports peer-to-peer or create App workspaces or embed APIs and controls.


The biggest difference between PowerBI Free and PowerBI Pro is that with PowerBI Pro you can share your data, reports, and dashboards with other users who also have a Power BI Pro license. You can also create App workspaces.  Both PowerBI Free and PowerBI Pro have a 10 GB data storage limit and individual files for each are capped at 1 GB.


Pro v. Premium:

PowerBI Premium is geared toward Enterprise-level deployments. It is designed to address the challenges of large enterprise deployments and workloads. It enables your organization to use your dedicated capacity and hardware rather than relying on Microsoft’s shared capacity.

If you want to learn more about Power BI and the Power Platform please join us at our First Annual Power Platform Summit! November 15th 1:30PM (EST)

Register Now!

VOX ISM Power Platform Summit

Welcome to the first annual Power Platform Summit Brought to you by VOX ISM.  We at VOX ISM have designed the Power Platform Summit to empower everyone to achieve more in the modern workplace with Power Platform.

Vox ISM will be featuring the best Power Platform thought leaders from Microsoft, our partners, consultants, community experts and customers. Attendees will have the opportunity to gain deep insights through educational sessions, hands-on workshops, community networking and more.

The Power Platform Summit, brought to you by VOX ISM will feature a wide variety of functions and tools of the Power Platform.

Technologies that will be showcased will include:

  • Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agent
  • Microsoft Dataverse
  • Dynamics 365 Customer Insights and Engagement Insights
  • Dynamics 365 Remote Assist
  • Dynamics 365 Customer Voice
  • Microsoft 365 / Microsoft Teams + Calling

Event Agenda

If any or all of the topics included in our Power Platform Summit please feel free to register below. It takes roughly 30 seconds and will guarantee you a spot!

Register Now

Power Apps for the Digital Transformation of your Business

Digital transformation is the adoption of digital technology by an organization.

Its not simply replacing a paper process with a digital one, it is leveraging the technology that is available today and reorienting the company to make strategic decisions ground in data vs belief. Its embracing inputs and ideas from across the organization and becoming increasingly responsive to information about customer pretenses and demand.

Microsoft offers specific pieces of technology called Power Apps which can be used by your workflow to implement this change and this webinar seeks to bridge the gap between the theoretical and concrete examples.

Join us on this interactive webinar to see how you can transform your business with Microsoft 365 Power Apps

1. Power Apps

2. Teams

3. Power BI

4. Yammer

5. Power Automate

6. Power Agents

7. Power Portals

Microsoft Business Suite

Microsoft Business Suite

Take the right steps to future-proof your business with Microsoft Business Solutions.

Microsoft offers a market-leading set of business solutions that suits such a wide range of sizes and types that it can be challenging to understand which software works best for your requirements.

Join this exclusive webinar to learn about different Microsoft apps and different markets that they are suited to so that you can get an idea of which software suits your business.

In this webinar, we’ll talk about all the top Microsoft solutions of 2022:

  • Sales: Your sales team needs more than traditional sales force automation to respond to today’s unpredictable selling environment.  We will cover the 5 screens each sales rep uses every day, sales management tools and forecasting, supported by marketing and social.
  • Accounting: Redefine your traditional bookkeeping & accounting operations. Automate processes to increase efficiency. Decrease operational expenses and financial complexities, and get the reporting you need to improve your business.
  • Manufacturing: Quote, cost, and track your work.  Advanced production scheduling, full traceability, supply chain optimization, all standard with Microsoft for manufacturing.
  • Distribution: Track inventory movements and transactions in real-time. Optimize day-to-day warehouse operations by optimizing order processing to procurement, inventory tracking, shipping, logistics and financial management. This way, you gain control, with a 360-degree view of all areas of your business, on your dashboard or phone.
  • Management reporting & analytics: There are 4 levels or methods of getting reports/analytics with Microsoft: (1.  550 configurable standard reports, 2. Management dashboards by department, 3. Power BI for analytics, 4. Artificial intelligence suggestions, then how about a quick look at Jet Reports (Excel Based Reporting).
  • Microsoft TEAMS for communications and coordination: Teamwork and collaboration are fundamental to build resilience for your people, teams, and organization. Empower people to be productive and secure as they adapt to working in new ways with Microsoft 365 and Microsoft Teams.
  • Microsoft Software Pricing, and software implementation timelines

If you can’t make it, register now, and we’ll send you a link to the webinar recording once it’s ready.

Power Bi 101: Intro Level Training

Power BI 101 - Intro Level Training

Webinar Agenda: 

1. Training on report layouts, visualization, tools, filters and navigation

2. Creating your first Dashboard in Power BI


1. You should have a laptop.

2. Download Power BI to your desktop/laptop

3. We will email you the training database


At the end of the webinar, each person will have created Power BI – Dashboard with graphs and slicers

Why this training?

  • You can learn at your desk with our sample datasets, with easy to follow instructions using the free version of Power BI desktop.
  • Participants will receive the recorded version of the webinar in addition to the training PowerPoint.

How will it benefit me?

  • Understanding the trends and outliers in your business can aid in making informed decisions that can result in success.
  • Turning data into knowledge that can help drive your business, providing insights for better business decisions.
  • Time Analysis is significantly easier when using a tool like Power BI.

2021 release wave 1 plan for Dynamics 365 and Power Platform

Microsoft's 2021 Release Wave 1 Plan for Dynamics 365 and Power Platform

Microsoft 2021 Release Wave 1 Plan Overview

The 2021 release wave 1 plan for Dynamics 365 brings innovations that provide you with significant capabilities to transform your business. The 2021 Release Wave 1 contains hundreds of new features across Dynamics 365 applications, including Sales, Customer Service, Marketing, Field Service, Finance, Supply Chain Management, and Business Central.

The 2021 release wave 1 describes all new features releasing from April 2021 through September 2021.

2021 release wave 1 plan for Dynamics 365 and Power Platform

Dynamics 365 Sales

Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision-making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app, enhancing the mobile experience for sellers on the go.

Dynamics 365 Service

  • Dynamics 365 Customer Service transforms the contact center by providing intelligent omnichannel routing across channels. The all-in-one contact center will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.
  • Dynamics 365 Field Service introduces a comprehensive experience for customers that will allow them to self-schedule service and rate technicians to ensure maximum satisfaction. Other investments in 2021 release wave 1 include a streamlined onboarding experience, comprehensive customer engagement capabilities, and broader resourcing options.

Dynamics 365 Business Central

Dynamics 365 Business Central delivers a set of new features designed to simplify and improve the way our partners administer tenants and how administrators manage licensing and permissions. Application enhancements expand the integration with Microsoft Teams, add country and regional expansions, and include moves to Visual Studio Code to provide modern development tools, further enhancing developers’ productivity.

Microsoft Power Platform

Microsoft Power Platform enables users and organizations to analyze, act, and automate the data to transform their businesses digitally. Microsoft Power Platform today comprises four products: Power BI, TEAMS, Artificial Intelligence (AI), and security updates.

Discover what this release means for you and your business and how it will help you.

Dynamics 365 Spring Conference (2021 Release Wave 1 plan)

Join us for Dynamics 365 Spring Conference on April 29 from 1:30 PM – 3:00 PM (ET) to learn how the latest innovations across Dynamics 365 and Microsoft Power Platform can transform data from every source to improve decision making.

In this webinar, we’ll cover:

  • Overview of Microsoft;’s 2021 Release Wave 1 plan – What’s new for Canadian Businesses
  • Top 5 VOX ISM’s favourites by module (ERP, CRM, Power BI)
  • How do you get a copy to work within your sandbox environment?

Microsoft Dynamics 365 Spring Conference - New Product Releases for Canadian Businesses - April 29

Microsoft Power platform_VOX ISM_Cover

Microsoft Power Platform Fundamentals

What is Microsoft Power Platform?

Microsoft Power Platform is a group term for four Microsoft applications: 

  1. Power BI
  2. Power Automate (previously known as Flow)
  3. PowerApps
  4. Power Virtual Agent

Microsoft Power platform fundamentals_VOX ISM

Microsoft’s vision behind the Power Platform is to help businesses analyze, act and automate with a low-code approach. This spans Microsoft 365 (previously known as Office 365), Dynamics 365, Azure and standalone applications – in the cloud and on-premise. The Power Platform supports the Common Data Model that unifies business data and connects it to hundreds of data sources.

What is Power BI?

Microsoft Power BI is a cloud-based business analytics application that allows you to visualize your data. Microsoft Power BI enables users to pull data from multiple sources such as an Excel spreadsheet and a database and use it to create easy-to-understand data visualizations that provide a 360-degree view into business operations.

With Microsoft Power BI, you can:

  • Connect to all your data sources to get a consolidated view across your business through a single pane of glass
  • Create ad-hoc analysis, interactive dashboards and reports that are easy to consume on the web and across all mobile devices
  • Develop smart apps by infusing insights from your data and drive action with the power of the Power Platform

Microsoft Power platform fundamentals_Power BI_VOX ISM

Gartner recognizes Microsoft Power BI as a Leader for the thirteenth consecutive year in the Gartner 2020 Magic Quadrant for Analytics and Business Intelligent Platforms. Read Report

Learn Top 5 Ways Microsoft Power BI can Benefit Your Organization.

Attend Power BI Training Bootcamp

On popular demand, Microsoft, in partnership with VOX ISM, is bringing back Power BI Training Bootcamp. Join this Bootcamp to kick-start your Power BI journey. The Bootcamp includes three free training sessions:

  1. Power BI 101 – Introductory Level – November 10, 1:30 PM – 3:00 PM (ET) | Register Here
  2. Power BI 201 – Advanced Level – November 11, 1:30 PM – 3:30 PM (ET) | Register Here
  3. Power BI How To Session – How to Get Started, How To Get The Project Plan Going, and Best Practices – November 12, 1:30 PM – 2:15 PM (ET) | Register Here

Note: This is our most popular webinar series with limited seats. Hence register now to reserve your spot! 

What is Power Automate?

Power Automate (previously known as Microsoft Flow) is the Microsoft Power Platform module that enables data integration across multiple web-based services, including Dynamics 365 and Microsoft 365. It helps automate repetitive tasks, which do not necessarily require human intervention by creating automated workflows between Microsoft apps or other third-party applications.

Power Automate helps you to: 

  • Automate business processes across your applications and services – from simple automation to advanced scenarios with branches and loops
  • Automate all applications and services – legacy, on-prem and cloud-based
  • Trigger business actions, grant immediate approvals and get notifications right where you work

Join our upcoming webinar on November 24 to learn more about Microsoft Power Automate! Register Here.

What is Power Apps?

Microsoft Power Apps the module of Microsoft Power Platform that allows you to create an application. PowerApps leverages the low-code method to democratize app development. With PowerApps, users can quickly design and develop apps by dragging and dropping components into a flowchart-style format. 

Power Apps helps you to:

  • Build a highly customized task- and role-based canvas apps with one or multiple data sources
  • Create immersive model-driven apps, starting from your business processes and data model
  • Use fully accessible apps across web and mobile, embedded or standalone, on any device

View on-demand webinar: What are Power Apps, how to set up, configure and use – June 2 – Webinar

What is Power Virtual Agent?

Power Virtual Agent is the fourth module of Power Platform that allows you to create your own virtual agents — that is, chatbots — using a guided, no-code graphical interface. Virtual Agent will be able to answer the most frequently asked questions of your customers and will allow your team to focus on calls that absolutely require human intervention. 

Power Virtual Agent helps you to:

  • Develop powerful virtual agents using a guided, no-code graphical interface – all without the need for software developers.
  • Authorizes the virtual agent to take action on the customer’s behalf. 
  • Monitor how your virtual agent is performing by using conversational metrics and dashboards. Get in-depth AI-driven reports to improve bot performance.

VOX ISM is a Microsoft Gold partner developing solutions for its clients built on and optimized for, Microsoft Power Platform. Discover how your business can quickly innovate and increase scale by leveraging the Microsoft Power Platform apps. Contact us today!