As an owner you are probably thinking ‘I can and should connect my people to the information they need in their role so they can better manage assets and processes in real-time’.
When you first start the journey towards replacement of a legacy system like Nalco, you’ll start to find that the lines between physical and technical boundaries have blurred, without overlapping professional personal lives.
Nalco’s senior staff recognized that how you as a modern consumer have certain expectations on customer service and now that the technology allows you access information anywhere at anytime. They were able to strategically improve the customer service of key accounts while balancing the work-life for millennial’s by taking advantage of end-to-end workflows. This allowed sales representatives to spend more time selling and ultimately increased both customer service and revenue.
