AI doesn’t have to be complicated. This session breaks down artificial intelligence in plain English — what it is, how Microsoft is embedding it into the tools you already use, and practical ways your team can start using AI today without being a data scientist.

Agenda

· What is AI, machine learning, and large language models (in plain English)

· How Microsoft Copilot brings AI into Office, Teams, and Dynamics 365

· Real examples: summarizing emails, analyzing data, drafting documents

· AI in Business Central: bank reconciliation, marketing text, chat

· AI in CRM: meeting prep, lead scoring, opportunity insights

· How AI keeps your data secure inside your Microsoft tenant

· What AI can and can’t do today (setting realistic expectations)

· Getting started: free tools, paid tools, and where to begin