Microsoft is moving beyond AI assistance into autonomous AI agents that can perform tasks, make decisions, and execute workflows on your behalf. This session explains what Copilot Agents are, how they work across Dynamics 365 and Microsoft 365, and what this means for your organization.

Agenda

· What are Copilot Agents and how do they differ from Copilot

· The three patterns: assistant, teammate, and operator

· Prebuilt agents in Business Central (Sales Order Agent, AP Agent)

· Prebuilt agents in Dynamics 365 CRM and Customer Service

· Building custom agents with Copilot Studio

· Knowledge-based agents using SharePoint and company data

· Agent governance, security, and responsible AI

· Pricing: autonomous agent licensing and interaction models