Learn about the growing trend of AI in customer service and how your organization can use intelligent technologies to personalize customer experiences while reducing costs. We will cover the 3 CRM service modules (Service (Cases), Field Service, and Operations for Projects)

What we’ll cover:

· Introduction & strategic benefits of AI for your service team (30% labor savings)

· AI-driven service management

· Customer engagement and personalized insights

· Integration with Microsoft 365 (Outlook, Teams, Excel, Power BI)

· Prompting tips and best practices

· Pricing & licensing overview

Rather than replace people, AI works alongside customer service teams to automate routine tasks and deliver intelligent support. AI in customer service gives teams more time to focus on complex, high-value tasks and generates insights needed to personalize interactions, resolve issues, and drive satisfaction