Modern customers expect fast, connected, and personalized support—and Dynamics 365 Customer Service helps you deliver exactly that. In this session, we’ll show you how to provide 5-star omnichannel service by integrating chat, voice, and email through Microsoft tools like Teams, Outlook, and Sales Copilot. We’ll also explore powerful new messaging features and real-time meeting transcription to help your team stay aligned and responsive.

What We’ll Cover:

· Overview of the Dynamics 365 Customer Service module

· Chatting with customers via Microsoft Teams

· Connecting phone systems and logging interactions

· Recording and tracking service cases through Outlook

· Using Sales Copilot to record and transcribe meetings automatically

· Managing conversations across multiple channels in one place

· Exploring new messaging capabilities for faster support

· Ensuring a seamless and consistent customer experience