1. The 5 screens that every service rep. will use (Accounts, Contacts, Cases, Knowledge Articles, and a Dashboard to keep you on-track)
2. Service Manager Reporting
   • Case Tracking & Queues
   • Common issues
   • Power BI
3. 5 tools that you will make your job easier as a service manager
   • Mobile
   • Power BI for reporting
   • Run out of Outlook
   • Integration to LinkedIn
   • Microsoft Teams for communication and collaboration
4. Microsoft CRM has a new release for spring 2020, it came out April 2, be the first to see it with us!
5. Online training tools and videos to get started

If you can’t make it, register now, and we’ll send you a link to the webinar recording once it’s ready.