In this webinar, we’ll cover:

1. Overview of the Microsoft Wave 1 release
2. Top 5 Vox favourites by module (ERP, CRM, PBI)
3. How do you get a copy to work within your sandbox environment?

The 2021 release wave 1 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, & Business Central.

Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision-making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app enhancing the mobile experience for sellers on the go.

• Dynamics 365 Customer Service transforms the contact center by providing intelligent omnichannel routing across channels. The all-in-one contact center will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.
• Dynamics 365 Field Service introduces a comprehensive experience for customers that will allow them to self-schedule service and rate technicians to ensure maximum satisfaction. Other investments in 2021 release wave 1 include a streamlined onboarding experience, comprehensive customer engagement capabilities, and broader resourcing options.

Dynamics 365 Business Central delivers a set of new features designed to simplify and improve the way our partners administer tenants, and the way administrators manage licensing and permissions. Application enhancements expand the integration with Microsoft Teams, add country and regional expansions, and include moves to Visual Studio Code to provide modern development tools, further enhancing the productivity for developers.

Microsoft Power Platform enables users and organizations to analyze, act, and automate the data to digitally transform their businesses. Microsoft Power Platform today comprises four products: Power BI, TEAMS, Artificial Intelligence (AI), and security updates

Discover what this release means for you and your business and how it will help you.