AGENDA 

In this webinar, we will cover the main components of both Microsoft Dynamics 365 Customer & Field Service CRM and find out which service solution best fits your business today, provides the right answers and resources for the way you work and allows you to stay agile and adapt at the pace of business in 2023 

Microsoft Dynamics 365 Customer Service 

• Cases
• Queues
• Auto-creation rules
• Routing Rules
• Subjects
• Knowledge Articles
• Dashboards

Microsoft Dynamics 365 Field Service 

• Assets
• Work Orders
• Agreements
• Time Entry
• Scheduling
• Dashboards