Microsoft Teams is more than chat and meetings; it can also be a full cloud phone system. This session shows how Teams Calling can replace a traditional PBX and give users one place for calls, meetings, chat, voicemail, mobile calling, and customer communication.

Webinar Agenda

· Overview of Teams Phone and calling plans

· Replacing PBX and desk phones with Microsoft Teams

· Making and receiving calls from desktop, mobile, and web

· Auto attendants, call queues, voicemail, forwarding, and delegation

· Calling from chat, contacts, call history, speed dial, and dial pad

· Integration opportunities with Dynamics 365 CRM and Outlook

· Licensing and connectivity options: Calling Plans, Direct Routing, Operator Connect

· Deployment checklist, user training, and adoption tips