Replace traditional phone systems with Teams Phone

Microsoft Teams is more than chat and meetings; it can also be a full cloud phone system. This session shows how Teams Calling can replace a traditional PBX and give users one place for calls, meetings, chat, voicemail, mobile calling, and customer communication.

Webinar Agenda

● Overview of Teams Phone and calling plans

● Replacing PBX and desk phones with Microsoft Teams

● Making and receiving calls from desktop, mobile, and web

● Auto attendants, call queues, voicemail, forwarding, and delegation

● Calling from chat, contacts, call history, speed dial, and dial pad

● Integration opportunities with Dynamics 365 CRM and Outlook

● Licensing and connectivity: Calling Plans, Direct Routing, Operator Connect

● Deployment checklist, user training, and adoption tips