The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.

In this interactive webinar, we will look at how to receive an incoming request to fix a piece of failed equipment, diagnose the problem and dispatch a field representative who will report the time, material and expenses for invoicing the customer.

In this webinar, we’ll cover:

1. Overview of Dynamics 365 Field Service
2. Assets
3. Agreements
4. Cases
5. Work Order Bookings
6. Scheduling
7. Mobile experience
8. Job Costing
9. Invoicing