No one remembers mediocrity. In this webinar, you’ll learn how your business can achieve first-class customer service with Microsoft Dynamics 365 CRM.

Agenda:

1. The five screens that every service rep. will use (Accounts, Contacts, Cases, Knowledge Articles, and a Dashboard to keep you on-track)
2. Service Manager Reporting
   • Case Tracking & Queues
   • Common issues
   • Power BI
3. Using Modern Microsoft Technology to Improve Customer Service
   • Microsoft Teams for communication and collaboration
   • Power BI for reporting
   • Run out of Outlook
   • Integration to LinkedIn
   • Microsoft Tools on Mobile

If you can’t make it, register now, and we’ll send you a link to the webinar recording once it’s ready.