Putting the SERVICE in Customer Service: Why Service is so Critical to Sales - May 14 - Webinar VOX ISM

No one remembers mediocrity. In this webinar, you’ll learn how your business can achieve first-class customer service with Microsoft Dynamics 365 CRM.

Agenda:

  1. The five screens that every service rep. will use (Accounts, Contacts, Cases, Knowledge Articles, and a Dashboard to keep you on-track)
  2. Service Manager Reporting
    • Case Tracking & Queues
    • Common issues
    • Power BI
  3. Using Modern Microsoft Technology to Improve Customer Service
    • Microsoft Teams for communication and collaboration
    • Power BI for reporting
    • Run out of Outlook
    • Integration to LinkedIn
    • Microsoft Tools on Mobile

If you can’t make it, register now, and we’ll send you a link to the webinar recording once it’s ready.

Details

Date:
May 14, 2020
Time:
1:30 pm - 2:15 pm - ET EDT
Event Categories:
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Venue

WebEx Conference Line

This webinar will take place on the Cisco Webex platform. Once registered, we will send you the links required to join the Live Webinar.

Hope to see you on the webinar. For questions, reach out to linda@voxism.com, or call 905-840-7477

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