Microsoft Teams is more than chat and meetings — it’s a full phone system. This session walks through how Teams Calling replaces your traditional PBX, giving your team a modern, cloud-based phone system that integrates with your CRM, ERP, and daily workflows.

Agenda

· Overview of Teams Phone and calling plans

· Replacing your PBX with Microsoft Teams

· Setting up auto-attendants and call queues

· Call routing, voicemail, and call forwarding

· Teams Calling integration with Dynamics 365 CRM

· Click-to-call from Business Central and Outlook

· Mobile and desktop calling experience

· Licensing options: Calling Plans vs. Direct Routing vs. Operator Connect