Microsoft CRM is a set of integrated, data-driven software solutions that help manage, track, and store information related to your company’s current and potential customers. CRM tools support marketing, sales, and customer service functions and processes for your business. The purpose of todays webinar is to show you how to organize, record, and enable action with customer data and help track and advance customers along every stage of the buying journey.  Effective use of CRM can increase your sales by 29% per Foresters! 

Topics 

• Dynamics 365 Sales: Manage your sales pipeline, track leads and opportunities, and close more deals 

• Dynamics 365 Customer Service: Deliver exceptional customer experiences, resolve issues faster, and increase customer loyalty 

• Dynamics 365 Marketing: Create and run personalized campaigns, generate and nurture leads, and measure your marketing ROI 

• Dynamics 365 Field Service: Optimize your field operations, empower your technicians, and improve customer satisfaction 

• Optimize your sales by using Sales Copilot and Power BI!