• Overview of Microsoft Copilot
• How Copilot works across Microsoft 365 and business applications
• Real-world productivity examples

Understanding Copilot Agents

• What Agents are and how they differ from chat-based AI
• Examples of autonomous and task-based Agents
• Where Agents fit into Dynamics 365, Business Central, and Copilot Studio

Business Value & Use Cases

• How Copilot & Agents reduce manual work
• Common use cases across finance, sales, operations, and customer service

Security, Governance & Readiness

• How Microsoft handles data security and compliance
• What organizations should consider before enabling Copilot & Agents