Our Team

With over 500 years of industry experience, we’ve got a seasoned team at Vox ISM.

NAV Manufacturing Consultants

Das Karia

Dynamics NAV Consultant

Das Karia has over 15 years of experience implementing ERP and Financial solutions across Canada. His roles for Vox ISM will include managing multiple customer projects for Dynamics NAV and implementation of NAV systems including; Business Process analysis, review and document out of scope requirements, product configuration, user training and on-going client/user support, software integration for NAV/CRM and third party software. Das will also head our Alberta Support Team based out of Calgary.

Ernie Zeitz_Vox_ISM

Ernie worked in the resource, automotive, aerospace & defence, commercial opto-mechanical industries before becoming a full-time ERP Consultant and gaining the equivalent to Bachelor of Economics degree via night school. He has always been in technology and project-oriented positions.

At Vox ISM, Ernie works with companies delivering ERP solutions and improving business processes. In total, he has 50+ years of relevant experience.

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Matt brings over 18 years experience in various manufacturing environments from industrial to tech, in roles spanning everything from hands-on execution to management in every aspect of supply & demand chain. His experience includes expertise in ERP functionality, materials planning & scheduling, inventory management, production management, sales & operations planning, logistics, purchasing and sourcing, supplier strategy & management, new product introduction and international trade. Matt uses a “systems thinking” approach to develop and synchronize these key business processes.

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Shubhang Vayeda_Vox ISM

Shubhang Vayeda

Dynamics NAV Consultant

Shubhang has over 4 of experience as NAV ERP Consultant. He has Masters of Business in ERP systems along with bachelor’s degree in IT. He has worked across industry verticals like manufacturing, distribution and automotive. He started working as NAV Consultant and progressed his career to various other verticals of ERP and CRM. His forte lies in NAV and CRM Implementation specifically within supply chain, manufacturing and distribution.

Val Ore_Vox ISM

Valentina Ore

Dynamics NAV Manufacturing Consultant

Valentina has a degree in Accounting and IT; she is also Supply Chain certified. She spent over 15 years working in Manufacturing, Supply Chain, Procurement and Inventory Management. Valentina has worked on multiple company’s restructuring projects, process improvements as well as process implementation. Val has consulted start-up companies on supply chain engineering, process building and ERP requirements.

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Financial Consultants

Andre Ouellette

Financial Nav Consultant

Andre Ouellette is currently in his third year at York University studying Business Administration, majoring in accounting.

Andre was hired in October 2016 as a Database Maintenance Clerk for Vox ISM. His primary duties include updating the company’s database with new accounts and additions to existing accounts.

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David Cameron_Vox ISM

David Cameron

Financial Nav Consultant

David Cameron graduated from Western University with Honors Mathematics and Computer Science and obtained his MBA at McMaster University. David is a CPA and a Certified Credit Executive.

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Gord Olson_Vox ISM

Gord Olson

Financial NAV Consultant

After graduating from Brock University with an Honors Bachelors of Business Administration Gordon started a 25 year career in Accounting and Finance, progressing from Payables and Job Costing to Corporate Controller positions.

Gordon’s experience spans many Industries including Automotive, Plastic Injection Molds, and includes Project and Job shops as well as continuous/standard processing environments and service Industry. Gordon has had the privilege to work throughout Ontario, Los Angeles, and Vancouver and returned again to Ontario in 2011.  In each industry and position Gordon had significant responsibilities for systems implementation comma development and maintenance.

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Kevin Li_Vox ISM

Kevin Li

Dynamics NAV Consultant

Kevin Li is a Senior Financial Consultant and has completed over 30 NAV implementations for metal fabrication, equipment and food, beverage, industries. He has over 10 years of NAV experience, as a NAV Senior Consultant, he is an expert for NAV financial, inventory, distribution, EDI, manufacturing, job manager, service and Serenic payroll, he provides consulting to most of our customer base. He is generally seen as the operations control expert, combining the shop floor best practices. Kevin holds a Bachelor of Mathematics from Shanghai University. Kevin is also certified in Microsoft financial, manufacturing, payroll certification and Dynamics Pro certification.

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Reporting and Analytics Team

Emilia Arkadyev_Vox ISM

Emilia Arkadyev

Solutions Architect, Development Manager

Emilia has been with Vox ISM for over 11 years. Her current role with Vox ISM is focused on solution architecture, business intelligence, integrations and data management.  With more than 25 years of experience and the successful completion of hundreds of projects, Emma has the ability to work effectively with your staff, listen to their ideas and help implement the changes necessary for successful completion of your project.

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Danny Arkadyev

CRM and Business Intelligence Consultant

Danny is a Microsoft Certified CRM and BI Consultant with Vox ISM. He provides on-site and remote consulting for a variety of clients to best enrich their CRM for analytics/reporting. Danny specializes in automation, CRM configurations and how to best structure data to create the most useful and meaningful visuals for end users.  As a 4th year student in Computer Science at The University of Western Ontario, Danny brings his focus on database architecture to the playing field at VOX, applying data flow theory into practice with constantly changing software and implementations.

Patricia Cowman_Vox ISM

Patricia Cowman

Report Writing and Business Intelligence

Patricia Cowman brings over 20 years of experience in various business environments to Vox ISM. Her educational background is in Accounting and Computer Programming Analysis. Before working with Vox ISM Patricia spent 10 years doing information analysis and data verification for various clients. In the last 5 years, Patricia has turned her focus to report writing and has her Power BI Certification.

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Sales and Service Consultants

Ashish Rana_Vox ISM

Ashish Rana

CRM Consultant

Ashish is Microsoft Certified CRM, Now Dynamics 365 and Power BI expert for Pre-Sales with implementation experience in North America, South East Asia and the Middle East. He holds an MBA in Systems and Consulting from Symbiosis International University. He has been involved in securing several significant values and diverse IT projects across Asia and the Middle East, across technology platforms such as CRM and BI.

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Charmaine Dyke_Vox ISM

Charmaine Dyke

CRM Consultant

Charmaine is Microsoft certified CRM Sales, Service and Configurations consultant. Her role with Vox ISM is training customers and consulting on how to use Microsoft Dynamics to implement best practices and increase overall efficiency. Charmaine will work closely with our customers to provide direction and guidance throughout our Dynamics 365 implementations. Charmaine holds a Degree in Education and a Graduate Certificate in Human Resources Management.

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Jacob Steinfeld_Vox ISM

Jacob Steinfeld

Dynamics 365 Solution Architect

Jacob Steinfeld is a graduate of the Electronic Media Design program at Langara College in Vancouver, British Columbia, specializing in marketing & user interface design. For the last 3 years, Jacob has been a Dynamics 365 consultant with Vox ISM, supporting our various customers in the manufacturing, distribution, and healthcare industries. Jacob brings his sales and marketing expertise to his customers to aid in the implementation of new CRM systems.

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Neetu Jain

Sales and Marketing CRM Consultant

With over 6 years of work experience, in roles including Content Management, Graphic Designing, Strategy, Account Management, Project Management, Social Media Management, and Digital Marketing, Neetu has a rich digital perspective.

She graduated from Humber College’s Advertising Account Management program in 2017 and also holds a Master’s Degree in Mass Communication and Journalism.

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Zeshan Raja_Vox ISM

Zeshan Raja

Dynamics 365 Consultant

Zeshan Raja brings ten years of experience in the telecommunications industry, implementing Dynamics CRM and other billing/charging platforms. His extensive knowledge of Dynamics CRM was gained from the execution of large-scale data migrations, deployment of custom features/solutions, and delivering in-depth training and consultation for clients worldwide. Zeshan has successfully led several billing platform conversions where he handled real-time customer data with no impacts, including critical items such as credit card and other monetary information. Zeshan is a graduate of the University of Waterloo and will use his immense knowledge and functional experience of Dynamics CRM to provide Vox ISM clients with exceptional results.

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Visual Manufacturing Consultants

Clifton Dockery_Vox ISM

Clifton Dockery

Visual Manufacturing Consultant

Clifton is a senior-level project manager and ERP consultant, with over 20 years in the information technology field. He has managed and participated in well over 20 Full cycle ERP implementations in encompassing NAV (MS Dynamics), SAP  and Visual Manufacturing.

He has an experience within the Manufacturing, Banking, Entertainment and Investment communities.

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Technical Consultants

Gleb Lisikh_Vox ISM

Gleb Lisikh

Technical Consultant

Gleb Lisikh has over 24 years of progressive IT technical and leadership experience. Coming from extensive Operational/Infrastructure/Telecomm background, in his four years of executive capacity, Gleb managed all aspects of IT for a mid-size international enterprise, establishing DevOps culture and managing C-level stakeholders in concert with corporate and IT strategic goals. Gleb is versed in Enterprise Architecture, ERP/CRM/WMS/B2B integration, DR Planning, BI implementation, balanced Cloud use and overall IT Program Management across geographically distributed business units. Gleb holds ITIL Expert, COBIT5, MCSE, CCNP and other industry certifications, as well as MSc and MBA diplomas from leading Russian Universities.

Trevor Reid_Vox ISM

Trevor Reid

Senior Technology consultant

With over 25 years of experience in the Software and IT Industries(and 19 years with Vox ISM), Trevor has been involved in hundreds f software implementations and upgrades. Currently, he is Vox ISM’s “go to” resource for anything technical hanging to do with SQL Server, SharePoint, Mobility/IFD, Remote Access, Database migrations and other areas of IT infrastructure and administration. Trevor works closely with our customers and their IT personnel and is always eager to share his wealth of knowledge.

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Project Management

Olga Hedroits_Vox ISM

Olga Hedroits

Project Manager

With over 5 years experience in client relations and customer service within the healthcare software development industry, Olga brings her project management expertise in planning and directing activities pertaining to Compliance and Education systems implementation, and Electronic Health Record software solution. With over 75 projects managed, Olga served as a single point of contact while driving the project lifecycle from original concept through to final implementation with a focus on enhancing productivity and efficiency. Olga’s overall responsibility comprised of leading testing of new releases, designing software requirements, improving project management documentation, as well as designing training materials and checklists for more streamlined business processes.

Vasudha Solanki_Vox ISM

Vasudha Solanki

Project Manager

Vasudha is a Project Manager at Vox ISM, her current role is focused on Client relationship building and successful project delivery. She will be the active communication link between the customer and all project stakeholders.

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Business Operations

Jim Heaton_Vox ISM

Jim Heaton


Jim graduated from Victoria Park High school, University of Toronto, and has a Western MBA. Jim started out as an accountant and has worked in the IT industry for the last 30 years. He is the president of Vox ISM, which has twice won a two-time Microsoft Partner of the Year award winner (#1 of 12,000 Microsoft Partners).

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Ed Michitsch_Vox ISM

Ed Michitsch

Dynamics Specialist

Ed is responsible for the professional services organization at Vox ISM, as well as Customer service and Microsoft CRM implementation and training. Ed is ultimately responsible for the success of our projects, our people, and the solutions delivered.   Ed’s background includes over 20 years in operations management, including many levels of responsibility within manufacturing and professional services organizations, including the implementation of ERP and CRM, and ISO systems as a customer himself.

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David Barsanti_Vox ISM

David Barsanti

Account Executive

David has 20+ years of relationship sales experience, with special emphasis and proven success in developing and maintaining existing and new accounts.

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Jeff Vandenberg_Vox ISM

Jeff Vandenberg

Sales Team Member

Jeff works as part of the Conversion Team for Vox ISM to help bring customers to a solution that fits their needs. Jeff’s years of experience in the service industry can provide value to companies that are looking for ways to constantly improve.

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Ksenia Beljakova_Vox ISM

Ksenia Beljakova

Sales Team Member

Ksenia Beljakova graduated from Brock University in St. Catharines, Ontario with a Bachelor of Arts in Business Communications. Shortly after graduation – Ksenia began her career as a business owner, before moving onto Procurement & Logistics in the Distribution & Manufacturing sector.

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Michael Fontaine_Vox ISM

Mike Fontaine

Solutions Expert

Michael has 15 years of experience with the software. Having implemented over 30 business systems and providing spot-consulting to most of our customer base, he is generally seen as the operations control expert; combining the shop floor best practices and theory with extensive product knowledge and technical aptitude. Michael holds an Honors Bachelor of Arts from Wilfred Laurier and has taken APICS courses at Conestoga College. Michael is also certified in MS CRM and ERP presales assessments.

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Nir Tzur

Business Development Executive

For the last 20 years, Nir is working with technology in the information technology industry, recently holding a server product specialist position at Microsoft. He has been continually helping companies like with their critical IT projects.

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Linda Heaton_Vox ISM

Linda Heaton

Marketing Specialist

Linda Heaton is Vox ISM’s most experienced marketing specialist. She has been with Vox ISM for 20 years and has touched every piece of marketing material that has gone through Vox ISM in that time. Linda has been an integral part in Vox ISM’s continued drive towards increasing sales while lowering cost per lead. Many of our customers and prospects will know Linda as she is actively engaged in our webinar and event coordination.

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Chris Baksh_Vox ISM

Chris Baksh

Business Development Specialist

At Vox ISM, Chris work inter-departmentally within various functions; Finance, Marketing, Sales, Customers Service and Information Technology. You can leverage him at any time for information on your upcoming projects or concerns.

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