Our Team

With over 500 years of industry experience, we’ve got a seasoned team at VOX ISM.

Manufacturing Consultants

Bob_Vox ISM

Bob Dzimbowski

Manufacturing Consultant

Bob is a Certified Supply Chain Professional and Certified in Production and Inventory Control, graduated with a BCom from York University. Specializing in inventory control, planning, purchasing, warehousing, and distribution, Bob has spent the last 37 years in Toronto in a number of industries including durable goods, construction, automotive, food and Pharma.

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Das Karia

Dynamics NAV Consultant

Das Karia has over 15 years of experience in implementing ERP and Financial solutions across Canada. His roles for VOX ISM will include managing multiple customer projects for Dynamics NAV and implementation of NAV systems including; Business Process analysis, review and document out of scope requirements, product configuration, user training and on-going client/user support, software integration for NAV/CRM and third-party software. Das will also head our Alberta Support Team based out of Calgary.

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Ernie Zeitz_Vox_ISM

Ernie worked in the resource, automotive, aerospace & defence, commercial optomechanical industries before becoming a full-time ERP Consultant and gaining the equivalent to Bachelor of Economics degree via night school. He has always been in technology and project-oriented positions.

At VOX ISM, Ernie works with companies delivering ERP solutions and improving business processes. In total, he has 50+ years of relevant experience.

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Ishu Singh

Manufacturing Consultant

Ishu Singh is a B.Tech in the mechanical stream and also has done Post graduate diploma in Manufacturing Management and General Arts and Science. He is a certified Project Management Professional, Change Management Professional and a Certified IATF lead auditor.

In the seven years of his experience, he has taken companies to the next level. He oversaw Quality and strategic planning in many companies which helped the companies in achieving optimal and profitable results.

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Shubhang Vayeda_Vox ISM

Shubhang Vayeda

Dynamics NAV Consultant

Shubhang has over 4 of experience as NAV ERP Consultant. He has a Masters of Business in ERP systems along with a bachelor’s degree in IT. He has worked across industry verticals like manufacturing, distribution and automotive. He started working as a NAV Consultant and progressed his career to various other verticals of ERP and CRM. His forte lies in NAV and CRM Implementation specifically within the supply chain, manufacturing and distribution.

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Vasudha Solanki_Vox ISM

Vasudha Solanki

Project Manager

Vasu is a Manufacturing Consultant at VOX ISM, her current role is focused on supporting clients in manufacturing, distribution, and the food industry. Vasu brings her manufacturing and supply chain experience to her customers help in implementing new ERP system. She also has project management experience in MS Dynamics 365 Sale and Business Central implementation, training and is well known in the industry for delivering projects on time and on-budget.

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Financial Consultants

Andre Ouellette

Financial Nav Consultant

Andre Ouellette is currently in his third year at York University studying Business Administration, majoring in accounting.

Andre was hired in October 2016 as a Database Maintenance Clerk for VOX ISM. His primary duties include updating the company’s database with new accounts and additions to existing accounts.

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David Cameron_Vox ISM

David Cameron

Financial Nav Consultant

David Cameron graduated from Western University with Honors Mathematics and Computer Science and obtained his MBA at McMaster University. David is a CPA and a Certified Credit Executive.

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David Mo, CPA, CGA

Financial Nav Consultant

David brings 10 years of experience as a Microsoft Dynamics NAV customer.  He is focused in financial reporting and business analytics.  He is skilled in optimizing ERP systems to gain efficiencies in accounting processes; design ERP solutions to help strengthen internal controls over financial reporting; and develop reports and dashboard critical for senior management’s decision making using BI tools.

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David Morales

Financial Nav Consultant

David Morales is a Microsoft Certified Professional (MCP), certified in Microsoft Dynamics Core Setup & Finance. Graduated from UNAB University’s  Duale-Hochschule (Bsc) Business Administration program and Management Specialization Degree.

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Gord Olson

Financial NAV Consultant

After graduating from Brock University with an Honors Bachelors of Business Administration Gordon started a 25 year career in Accounting and Finance, progressing from Payables and Job Costing to Corporate Controller positions.

Gordon’s experience spans many Industries including Automotive, Plastic Injection Molds, and includes Project and Job shops as well as continuous/standard processing environments and service Industry. Gordon has had the privilege to work throughout Ontario, Los Angeles, and Vancouver and returned again to Ontario in 2011.  In each industry and position Gordon had significant responsibilities for systems implementation comma development and maintenance.

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Kevin Li_Vox ISM

Kevin Li

Dynamics NAV Consultant

Kevin Li is a Senior Financial Consultant and has completed over 30 NAV implementations for metal fabrication, equipment and food, beverage, industries. He has over 10 years of NAV experience, as a NAV Senior Consultant, he is an expert for NAV financial, inventory, distribution, EDI, manufacturing, job manager, service and Serenic payroll, he provides consulting to most of our customer base. He is generally seen as the operations control expert, combining the shop floor best practices. Kevin holds a Bachelor of Mathematics from Shanghai University. Kevin is also certified in Microsoft financial, manufacturing, payroll certification and Dynamics Pro certification.

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Reporting and Analytics Team

Emilia Arkadyev_Vox ISM

Emilia Arkadyev

Solutions Architect, Development Manager

Emilia has been with Vox ISM for over 11 years. Her current role with Vox ISM is focused on solution architecture, business intelligence, integrations and data management.  With more than 25 years of experience and the successful completion of hundreds of projects, Emma has the ability to work effectively with your staff, listen to their ideas and help implement the changes necessary for successful completion of your project.

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Patricia Cowman_Vox ISM

Patricia Cowman

Report Writing and Business Intelligence

Patricia Cowman brings over 20 years of experience in various business environments to VOX ISM. Her educational background is in Accounting and Computer Programming Analysis. Before working with VOX ISM Patricia spent 10 years doing information analysis and data verification for various clients. In the last 5 years, Patricia has turned her focus to report writing and has her Power BI Certification.

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Sales and Service Consultants

Paul Roman Latoza_VOX ISM

Paul Roman Latoza

Jr. Microsoft Dynamics 365 CRM Consultant

Paul Latoza graduated from the Aviation Safety Management and Operations program at Seneca College. Shortly after graduation –Paul began his career in the transportation industry before moving onto Marketing and Project Development for a non-profit organization.

With his experience in the transportation industry, he is hoping he can bring his communication and organization skills to assist businesses optimize their success in the changing digital landscape. On the weekends, Paul loves spending time with his family and friends.

Visual Manufacturing Consultants

Cliffton_Vox ISM

Clifton Dockery

Visual Manufacturing Consultant

Clifton is a senior-level project manager and ERP consultant, with over 20 years in the information technology field. He has managed and participated in well over 20 Full cycle ERP implementations in encompassing NAV (MS Dynamics), SAP  and Visual Manufacturing.

He has an experience within the Manufacturing, Banking, Entertainment and Investment communities.

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Technical Consultants

Trevor Reid_Vox ISM

Trevor Reid

Senior Technology consultant

With over 25 years of experience in the Software and IT Industries (and 20 years with VOX ISM), Trevor has been involved in hundreds of software implementations and upgrades. Currently, he is VOX ISM’s “go to” resource for anything technical having to do with SQL Server, SharePoint, Mobility/IFD, Remote Access, Database migrations and other areas of IT infrastructure and administration. Trevor works closely with our customers and their IT personnel and is always eager to share his wealth of knowledge.

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Business Operations

Jim Heaton_Vox ISM

Jim Heaton


Jim graduated from Victoria Park High school, University of Toronto, and has a Western MBA. Jim started out as an accountant and has worked in the IT industry for the last 30 years. He is the president of VOX ISM, which has twice won a two-time Microsoft Partner of the Year award winner (#1 of 12,000 Microsoft Partners).

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Ed Michitsch_Vox ISM

Ed Michitsch

Dynamics Specialist

Ed is responsible for the professional services organization at VOX ISM, as well as Customer service and Microsoft CRM implementation and training. Ed is ultimately responsible for the success of our projects, our people, and the solutions delivered.   Ed’s background includes over 20 years in operations management, including many levels of responsibility within manufacturing and professional services organizations, including the implementation of ERP and CRM, and ISO systems as a customer himself.

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David_B_Vox ISM

David Barsanti

Account Executive

David has 20+ years of relationship sales experience, with special emphasis and proven success in developing and maintaining existing and new accounts.

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Mike Fontaine

Solutions Expert

Michael has 15 years of experience with the software. Having implemented over 30 business systems and providing spot-consulting to most of our customer base, he is generally seen as the operations control expert; combining the shop floor best practices and theory with extensive product knowledge and technical aptitude. Michael holds an Honors Bachelor of Arts from Wilfred Laurier and has taken APICS courses at Conestoga College. Michael is also certified in MS CRM and ERP presales assessments.

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Business Development

Ksenia Beljakova_Vox ISM

Ksenia Beljakova

Business Development Coordinator

Ksenia Beljakova graduated from Brock University in St. Catharines, Ontario with a Bachelor of Arts in Business Communications. Shortly after graduation – Ksenia began her career as a business owner, before moving onto Procurement & Logistics in the Distribution & Manufacturing sector.

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Linda Heaton_Vox ISM

Linda Heaton

Business Development Coordinator

Linda Heaton is VOX ISM’s most experienced marketing specialist. She has been with VOX ISM for 20 years and has touched every piece of marketing material that has gone through VOX ISM in that time. Linda has been an integral part of VOX ISM’s continued drive towards increasing sales while lowering cost per lead. Many of our customers and prospects will know Linda as she is actively engaged in our webinar and event coordination.

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Neetu Jain

Marketing Manager

Neetu is a Microsoft Dynamics certified professional. She graduated from Humber College’s Advertising Account Management program in 2017 and holds a master’s degree in Mass Communication and Journalism. She has also done an Advanced Diploma in Digital Marketing.

With over eight years of work experience, in roles including Content Management, Graphic Designing, Strategy, Account Management, Project Management, Social Media Management, and Digital Marketing, Neetu has a rich digital perspective.

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