Our Team

We have the best team in the business

Jim Heaton


Jim graduated from Victoria Park High school, University of Toronto, and has a Western MBA. Jim started out as an accountant and has worked in the IT industry for the last 30 years. He is the president of Vox ISM, which has twice won a two-time Microsoft Partner of the Year award winner (#1 of 12,000 Microsoft Partners).  The affiliated company, Shop 9000, was previously Infor’s world wide partner of year (#1 of 400 Infor Partners).

Vox ISM supports in excess of 750 customers across Canada, with local offices in Toronto and Calgary. Specialties: NAV Dynamics Software Microsoft CRM SharePoint and Business Intelligence software Industries: Manufacturing & Distribution for mid-size firms (50-500 employees)


Das Karia

Senior NAV Consultant

Das Karia has over 15 years of experience implementing ERP and Financial solutions across Canada. His roles for Vox ISM will include managing multiple customer projects for Dynamics NAV and implementation of NAV systems including; Business Process analysis, review and document out of scope requirements, product configuration, user training and on-going client/user support, software integration for NAV/CRM and third party software. Das will also head our Alberta Support Team based out of Calgary.

David Cameron

Windsor Team – Project Manager

I am a senior-level finance executive & business owner that is comfortable driving value added financial change through organizations. I have been instrumental as a senior executive charged with leading a successful & significant turnaround for a unionized Canadian manufacturing & construction business; was accountable to lead the finance & administration areas for large manufacturing start-up’s in the U.S. Midwest region for Arcelor Mittal and in Ontario for Max Aicher Steel. I was also the project executive for two large organizational restructurings as an employee of Walmart Canada and Dofasco Inc. both of which involved new ERP systems, procedural improvements, and change management initiatives.

Ksenia Beljakova

Project Manager

With 6 years experience in Project Management in the Solar Energy industry, Ksenia has successfully initialized and delivered results with complex and multi-phased projects. Some examples include Federal programs that required the installation of large Solar Energy Farms in remote locations like the Yukon. As a Project Manager, she is able to plan, execute and close projects on time and within budget. Ksenia’s attention to detail and the needs of the clients deliver positive results throughout the process. Her career also includes over 6 years experience in operations, purchasing and inventory management. Furthermore, she has led the implementation of new processes and revamped old procedures to improve efficiency and reduce costs & risks. Ksenia is formerly a Microsoft Dynamics NAV user and is passionate about the business solutions Vox ISM can provide its clients as she has experienced the positive improvements that Dynamics NAV & Dynamics CRM platforms can make first hand.

Gord Olson


Gord will be the primary contact point for project scheduling, scope and resource allocation activities.  Both setting the original schedule and maintaining and communicating it with the client.  Gord will ensure that the VOX schedule integrates with the client’s schedule, that VOX resources are utilized in their optimum capacity and are following the agreed upon schedule and scope.

Gord’s background as a Corporate Controller includes both manufacturing and service industries.  His roles had him leading or participating in ERP, CRM and other systems implementations or reimplementation/improvement projects.  As a former client he understands that the integration of VOX processes with the client’s ultimate needs are keys to the success of an implementation project.

Gord has a Bachelor of Business Administration with honours degree with a specialization in Accounting as well as over 23 years of progressive experience, all with a focus on systems implementation or improvement.

Jacob Steinfeld

CRM Consultant

Jacob is Microsoft Certified CRM Sales Consultant with Vox ISM. He provides on-site and remote customer training as well as direction and guidance throughout our Dynamics 365 implementations. Jacob specializes in automation and CRM configurations and often presents at our free webinars, providing insights, best practices, and sharing his knowledge of new features in Dynamics 365. He is also part of Vox ISM’s Project Management Team. As a graduate of Langara College’s Electronic Media Design program with a background in marketing and administration in the capital equipment sector, he posses in-depth knowledge on enriching the user experience.

Mike Fontaine

Solutions Expert

Michael has 15 years of experience with software.   Having implemented over 30 business systems and providing spot-consulting to most of our customer base, He is generally seen as the operations control expert; combining the shop floor best practices and theory with extensive product knowledge and technical aptitude. Michael holds a Honors Bachelor of Arts from Wilfred Laurier and has taken APICS courses at Conestoga College. Michael is also certified in MS CRM and ERP presales assessments.

David Barsanti_Vox ISM

David Barsanti

Account Executive

Responsible for existing account management and new business development within the Canadian SME market sector by building partnerships with Key Decision Makers from Managers to C level executives and owners.

Ed Michitsch

Dynamics Specialist

Ed is responsible for the professional services organization at Vox ISM, as well as Customer service and Microsoft CRM implementation and training. Ed is ultimately responsible for the success of our projects, our people, and the solutions delivered.   Ed’s background includes over 20 years in operations management, including many levels of responsibility within manufacturing and professional services organizations, including the implementation of ERP and CRM, and ISO systems as a customer himself. Having sat where many of our clients are sitting today made it clear to him that alignment of Vox ISM’s objectives with the customer’s objectives of going live, being a reference, and having long term support would be the a key to the success of the services organization.   Ed has previously held positions within the Vox ISM group of companies as an ERP consultant, Project Manager, Engagement Manager, to our many customers. His 10+ years with Vox ISM has allowed him to implement, be project manager, or oversee well over 200 implementations.   Prior to joining Vox ISM, he spent 13 years in operations management in the printing and packaging industry.   Ed is a CPIM, with Business Admin Diploma, specializing in Production and Operations Management. Ed is certified in MS CRM Applications.

Emma Arkadyev

CRM and Data Consultant

As a member of the VOX ISM CRM team, Emma is responsible for understanding the customer’s needs and implementing the MS Dynamics CRM solution to bring the most value to the customer. Her specialty is in helping companies to define data integration and customer relationship processes, and strategies to support their ongoing changes.

Emma’s background includes over 20 years in top positions at software and consulting companies, where she was responsible for the software development, project management, analysis and implementation.

Emma has previously held Application Developer VI (Manager) position at Tarion where she was responsible for the development and support of the core CRM and Financial applications and before that – Managing Consultant position with Magic Software Enterprises where she was responsible for overseeing CRM and ERP projects and implementations.

At VOX ISM Emma defined strategies for data migrations, designed and developed data models, performed data load from various systems into MS CRM after de-duplicating and cleansing the data. She has also designed and implemented numerous integration processes between ERP and MS CRM systems. Emma has worked on data integrations and CRM implementations for the companies including CI Investments, Toronto Star, Husky, The Hanen Center, Design Labels, Baffin, Septimatech, and many more.

Emma holds a Master degree in Mathematics from the Kharkov State University (Ukraine).   Emma is also certified in MS CRM Customizations and Configurations.

Zeshan Raja

Dynamics 365 Consultant

Zeshan Raja brings ten years of experience in the telecommunications industry, implementing Dynamics CRM and other billing/charging platforms. His extensive knowledge of Dynamics CRM was gained from the execution of large-scale data migrations, deployment of custom features/solutions, and delivering in-depth training and consultation for clients worldwide. Zeshan has successfully led several billing platform conversions where he handled real-time customer data with no impacts, including critical items such as credit card and other monetary information. Zeshan is a graduate of the University of Waterloo and will use his immense knowledge and functional experience of Dynamics CRM to provide Vox ISM clients with exceptional results.

Linda Heaton

Marketing Specialist

Linda Heaton is Vox ISM’s most experienced marketing specialist. She has been with Vox ISM for 20 years and has touched every piece of marketing material that has gone through Vox ISM in that time. Linda has been an integral part in Vox ISM’s continued drive towards increasing sales while lowering cost per lead. Many of our customers and prospects will know Linda as she is actively engaged in our webinar and event coordination.

Neetu Jain

Marketing Coordinator

With over 6 years of work experience, in roles including Content Management, Graphic Designing, Strategy, Account Management, Project Management, Social Media Management, and Digital Marketing, Neetu has a rich digital perspective.

She graduated from Humber College’s Advertising Account Management program in 2017 and also holds a Master’s Degree in Mass Communication and Journalism.

Trevor Reid

Senior Technology consultant

With over 25 years of experience in the Software and IT Industries(and 19 years with Vox ISM), Trevor has been involved in hundreds f software implementations and upgrades. Currently, he is Vox ISM’s “go to” resource for anything technical hanging to do with SQL Server, SharePoint, Mobility/IFD, Remote Access, Database migrations and other areas of IT infrastructure and administration. Trevor works closely with our customers and their IT personnel and is always eager to share his wealth of knowledge.

Ernie Zeitz_Vox_ISM

Ernie Zeitz

Project Manager

Ernie is responsible for leading and managing all aspects of ERP implementations. This includes business process review and re-alignment, training, educating and coaching on software and business processes, needs analysis and “Getting it done”.  Ernie consults on the full process from quote to cash.


Ernie’s background includes +30 years of operations experience; working in automotive Tier 1, aerospace and defense, and mining industries. His work was mainly in materials management, information technology, procurement, project management and internal projects+10 years of ERP consulting, 3 years as Senior Consultant with PriceWaterhouseCoopers. Worked with and implemented several different ERP software solutions.

He brings a personal touch to projects and is very comfortable in any environment from Boardrooms to Shipping Docks. He concentrates on essentials and is a specialist at “Go Live” quickly – he is very personable and works well one-on-one or with larger groups.

Ashish Rana

CRM Consultant

Ashish is Microsoft Certified CRM, Now Dynamics 365 and Power BI expert for Pre-Sales with implementation experience in North America, South East Asia and the Middle East. He holds an MBA in Systems and Consulting from Symbiosis International University. He has been involved in securing several significant values and diverse IT projects across Asia and the Middle East, across technology platforms such as CRM and BI.

Mirza Mohsin Beg

Manufacturing Consultant

Mirza is a Certified Supply Chain Professional with extensive experience in Supply Chain, Procurement, Logistics, Inventory Management and Project Management. An avid ERP Evangelist and Implementation Consultant with hands-on experience ranging from an analyst to buyer and from a Logistics expert to Supply Chain Manager at world’s leading multinational companies. MS Dynamics NAV Consultant at VOX ISM Inc.

Gleb Lisikh

Technical Consultant

Gleb Lisikh has over 24 years of progressive IT technical and leadership experience. Coming from extensive Operational/Infrastructure/Telecomm background, in his four years of executive capacity, Gleb managed all aspects of IT for a mid-size international enterprise, establishing DevOps culture and managing C-level stakeholders in concert with corporate and IT strategic goals. Gleb is versed in Enterprise Architecture, ERP/CRM/WMS/B2B integration, DR Planning, BI implementation, balanced Cloud use and overall IT Program Management across geographically distributed business units. Gleb holds ITIL Expert, COBIT5, MCSE, CCNP and other industry certifications, as well as MSc and MBA diplomas from leading Russian Universities.

Val Ore

Dynamics NAV Consultant

Val has a degree in Accounting and IT, she is also Supply Chain certified with over 15 years of experience in Manufacturing, Supply Chain, Procurement and Inventory Management. A former NAV customer and NAV super user, Val has worked on multiple company’s restructuring projects, process improvements as well as process implementation. Val has consulted start-up companies on supply chain engineering, process building and ERP requirements. Being a former NAV customer she understands how it is to be on the other side of the table.

Shubhang Vayeda

Dynamics NAV Consultant

Shubhang has over 4 of experience as NAV ERP Consultant. He has Masters of Business in ERP systems along with bachelor’s degree in IT. He has worked across industry verticals like manufacturing, distribution and automotive. He started working as NAV Consultant and progressed his career to various other verticals of ERP and CRM. His forte lies in NAV and CRM Implementation specifically within supply chain, manufacturing and distribution.

Olga Hedroits

Project Manager

With over 5 years experience in client relations and customer service within the healthcare software development industry, Olga brings her project management expertise in planning and directing activities pertaining to Compliance and Education systems implementation, and Electronic Health Record software solution. With over 75 projects managed, Olga served as a single point of contact while driving the project lifecycle from original concept through to final implementation with a focus on enhancing productivity and efficiency. Olga’s overall responsibility comprised of leading testing of new releases, designing software requirements, improving project management documentation, as well as designing training materials and checklists for more streamlined business processes.

Kevin Li

Sr. Dynamics NAV Consultant

Kevin Li is a Senior Consultant and has completed over 26 NAV implementations for metal fabrication, equipment and food, beverage, industries. He has over 10 years of NAV experience, as a NAV Senior Consultant, he is an expert for NAV financial, inventory, distribution, EDI, manufacturing, job manager, service and Serenic payroll, he provides consulting to most of our customer base. He is generally seen as the operations control expert, combining the shop floor best practices. Kevin holds a Bachelor of Mathematics from Shanghai University. Kevin is also certified in Microsoft financial, manufacturing, payroll certification and Dynamics Pro certification.

Rami Kaai

Dynamics Financial Consultant

Rami Kaai is Microsoft Certified Professional specialist in Microsoft Dynamics NAV for over 9 years, in the financial module for full cycle accounting. He has a Bachelors degree in Business and Administration enrolled to get a designation in Certified Management Accountant CMA. Rami has over 25 years of experience in accounting and financial administration. His role with VOX ISM is to train customers and consulting on how to use Microsoft Dynamics NAV and CRM.

Nir Tzur

New Business Development

For the last 20 years, I am working with technology in the information technology industry, recently holding a server product specialist position at Microsoft. Helping companies like yours with their next, IT projects. This is my philosophy on sales,
“No one cares how much you know, until they know how much you care.” ? Theodore Roosevelt

My promise to you is that I would always have you, the customer interest first.

Charmaine Dyke

CRM Consultant

Charmaine is Microsoft certified CRM Sales, Service and Configurations consultant. Her role with Vox ISM is training customers and consulting on how to use Microsoft Dynamics to implement best practices and increase overall efficiency. Charmaine will work closely with our customers to provide direction and guidance throughout our Dynamics 365 implementations. Charmaine holds a Degree in Education and a Graduate Certificate in Human Resources Management.

Andre Ouellette

Financial Consultant

Andre graduated from Monseigneur-de Charbonnel Highschool and is currently enrolled in the Commerce program with a specialization in accounting at York University.  At Vox ISM, Andre will be providing accounting and financial consulting aide.

Jeff Vandenberg

Dynamics 365 Consultant

Jeff Vandenberg is a fourth-year student in the Honours Bachelor of Commerce of International Business Management program. He is currently working with Vox ISM as a Microsoft Dynamics 365 Consultant. Jeff wears many hats at Vox ISM supporting in all aspects of the business including marketing coordinator, CRM consultant, pre-sales support, and technical support.

Patricia Cowman

Business Intelligence (BI) Consultant

Patricia Cowman brings over 20 years of experience in various business environments to Vox ISM. Her educational background is in Accounting and Computer Programming Analysis. At Vox ISM  Patricia joins our growing Business Intelligence (BI) team, bringing big data to the forefront to create actionable insights for our customers.