Ed Michitsch

Dynamics 365 Practice Manager

Ed Michitsch has spent the last 18 years with VOX ISM Sales having spent time implementing NAV and CRM systems.  In his current role of General Manager and Dynamics 365 Practice Manager. Ed is ultimately responsible for implementation success. His prior experience of over 16 years of Manufacturing and distribution experience is backed up by a CPIM designation as well as Business Administration Diploma in Production and Operations Management.

His 16 years of manufacturing and distribution was focused on Supply chain, Manufacturing, Operations Management, Logistics Management and General Management. He held key roles in several ERP implementation teams before joining the VOX ISM.

Most recently, he has translated that implementation experience into the architecture and design of Vox ISM’s Dynamics Canada APP.  The APP features functionality that includes Human Capital Management for Manufacturers, Help Desk for the customer and Internal IT support, and Collections Management.

Areas of Expertise

  • Professional Services Organizational management.
  • Professional Services Organization and Project Management best practices.
  • Dynamics 365 Solution Architecture.
  • Chief Architect for Human Capital Management and Community Health vertical solutions.

Of Interest

Ed’s 18 years of ERP and CRM implementations have allowed him to experience and support more than 350 implementations. It’s his implementation experience that VOX ISM customers appreciate the most.