At Vox we offer self-service customer support and project transparency through our client portal. Each of our customers is given a unique login which takes them to their individual home page. From there customers have access to a variety of tools including Gantt charts to track their projects and milestones, and keep up-to-date with the latest Vox scheduled service activities. As part of the self-service support area our customers have the ability to open service tickets with our support staff and view the live status of each ticket through the resolution process. All of this is part of our dedication to creating a “Glass House” for our customers to ensure quality of service, accountability, and collaborate towards a quick and smooth implementation. To go along with our commitment towards improving our customer service we have outlined improved process to support smoother software implementations, that are faster, on-time and on budget.
Never stop learning. Part of the Vox Customer Care program includes weekly training sessions which we call our Vox Webinars. Each and every week we take 1 to 2 subjects pertaining to Dynamics 365 and Microsoft Office tools and host a webinar. Our company’s experts will guide you through the a variety of improved processes, provide tips and tricks from the experts and offer first-hand experience with the products.