We pride ourselves on providing good customer service and have spent the last 2 days working on version 2 of the customer portal. After all, at the end of the day, we want your implementation to be:
- On-time and on-budget
- Delivery of a good product and solution
- An enjoyable and educational experience
Version 2.0
Here’s a picture of Gord Olson and Shane Kinsella working on the Customer Portal (and enjoying some fresh air).
The new version of the portal will make support experiences as fast and helpful as possible.
We provide through the portal a knowledge base of training material, videos and Microsoft resources to help you find answers to questions without having to pick up the phone or send an email.
We create video tutorials to help customers with problems they may encounter.
We receive and respond to customer support requests via email, phone, social media, and form submissions or cases through the portal. Our portal connects directly to our Microsoft CRM business system to create help tickets in the form of Cases.
We track and report on what issues customers experience most often (and what features they are requesting), so instead of guessing on what we think should be worked on by our development team, we use this information to proactively improve the platform.
Just today we received a help call from Pacline (one of our reference accounts) and his comments and suggestions of our time and attendance session. (Scott: after scanning, set the focus to ‘start run’). 
We thought this was a fantastic idea and it will be added immediately to Version 2 of the time and attendance system (available August 2016)
So please, reach out to us, your next suggestion might be the next free feature included in our Fall release!