In the world of distribution, Shopify, Amazon, Walmart, and eBay are called online marketplaces. These stores facilitate both the buyer and the seller in many ways. An online marketplace is just like an e-commerce website, but the difference is that your product can be listed globally. Typically, the operator of the marketplace doesn’t own any inventory but relies on drop shipments to the end customer.

In this webinar, we’ll explain how marketplaces work with ERP systems and what you need to do to set up and integrate into an online store.

Agenda:

1. Understanding the supply chain when selling through an online marketplace
2. Consignment vs drop shipment
3. eCommerce options and integration platforms

4. What to watch out for when doing business with Shopify, Amazon, or Walmart

Microsoft offers a powerful CRM system combining Dynamics 365, LinkedIn, and Office 365 to manage your sales, marketing and customer service while delivering an exceptional end-to-end customer experience

Eighty percent of business leaders from a recent study reported using CRM systems as a single source of truth for their customers. It’s clear the role of CRM has evolved beyond a contact management tool. Modern CRM systems enable leaders to effectively unite teams in a shared view of data — and more importantly, manage customer relationships with ease.

Customer relationships are key to your organization’s growth, so you need the ability to scale personalized interactions and create consistent experiences across the organization. Here’s how Microsoft Dynamics CRM systems can help grow your business.

1. Connect with your ideal customers/prospects
2. Proactively manage your customer relationships, and prospects
3. Reduce your cost of sales
4. Increase sales rep productivity
5. Deliver better customer service
6. Improve customer retention

CRM applications can help increase sales by up to 29%, sales productivity by up to 34% and sales forecast accuracy by 42%. (source: Salesforce)

74% of users said their CRM system gave them improved access to customer data. (source: Software Advice

Save time, save money, and grow your business.  This is the purpose of a CRM and so this session is designed for small business leaders seeking to understand how best to manage customer relationships and encompasses everything from business strategy and HR to sales, marketing, events, and more.

We’ll cover which Dynamics 365 offering is right for you? What features do you need? Do you have the people and processes in place to get the most out of whichever one you choose?

This session is designed to help business leaders better understand effective CRM and identify the right solution for their business–but it’s about much more than software; effective CRM requires appropriate team structures, intradepartmental collaboration, and process efficiency.

Packed with tactics and strategies that will save your company thousands of dollars and man-hours, this webinar will answer the most pressing questions that will make the biggest impact on your sales.

This session is a walkthrough guide for Microsoft Dynamics 365 for Sales. Its purpose is to help new users you to set up the system and learn the basic navigation. We will follow a step-by-step reference on how to get started with Microsoft Dynamic 365 for Sales as well as provide education on the suite of products (Marketing, Customer service, Field Service, Customer insights)

Today we will go over the benefits of using Microsoft Dynamics 365:

• You can easily integrate it into your current business application.
• It has a flexible pricing option that allows you to choose the right package according to your needs and budget.
• It offers real-time data access, reliable security, high availability of data, and no need for any training or maintenance cost.
• This provides an easy interface with several additional features like mobile access, collaboration tools, social media integration, etc. that enable you to work anytime, anywhere.