Microsoft Dynamics 365 CRM in Leaders Quadrant!

Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.

Who is Gartner?

Gartner is a world-leading research and advisory firm which provides Information technology insights for IT and also other business leaders around the world. The Gartner Magic Quadrant is the intensely discussed tool for product selection in the IT industry.

It also helps to ascertain how well technology providers are executing their stated visions and how well they are performing against the competition.

Magic Quadrant

Microsoft Dynamics 365 CRM Magic Quadrant
Figure 1: Magic Quadrant for the CRM Customer Engagement Center Source: Gartner (May 2018)

Here is an abstract of Gartner review of Microsoft CRM using the Gartner Magic Quadrant.

Microsoft

From an organizational perspective, Microsoft is having a transitional year with changes of management. Although not disclosed in numbers, the whole Dynamics 365 suite showed a 67% growth rate. We evaluated Dynamics 365 for Customer Service (v.8.2), released in 2017.

The on-premises product continues to account for the majority of the references for larger and more complex customer service requirements, though the trend is toward online deployment. New business is directed to the online model, which the 2018 customer references were mostly delivered through.

We note that with the 2018 release (now GA), Dynamics 365 complies with the EU’s General Data Protection Regulation (GDPR).

Strengths

  • Reference customers reported that Microsoft offers an intuitive user interface and straightforward customization tools, which lead to the fast setup of standard customer service environments.
  • Microsoft Dynamics 365 is a modular set of products that extend beyond customer service and share a common data service. Organizations can add Dynamics 365 capabilities such as Power BI, PowerApps (for citizen developers to build custom apps), sales, procurement and field service.
  • Microsoft is one of the world’s most financially stable and profitable software companies. Its product integrates with software lines that have over 1 billion users. Reference customers reported good integration with Microsoft products and other standard tools.
  • Microsoft continues to offer both on-premises and online versions with the same or similar functionalities on the same code base. It also supports a wide range of local languages. It is one of few options available to organizations that are unable or unready to use the cloud.
  • Through the Unified Service Desk, organizations can better integrate and automate across Microsoft Dynamics 365, legacy and third-party data applications.

Read the full report here.

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 delivers the full spectrum of CRM through five individual apps. Sales, Customer Service, Field Service, Project Service Automation, and Marketing —that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.

Interested to know more?

Microsoft Dynamics 36 CRM

On August 14, Microsoft & Vox ISM are organizing the Dynamics 365 Summer Event at Microsoft Canada HQ in Mississauga. Read full agenda here.

If you would like to see Microsoft Dynamics CRM in action, reserve your seats now.