The CRM Market Awards honor the leading vendors of sales and marketing technologies across nine categories. Recipients of the CRM Market Leader Awards were determined through an extensive process that collects evaluations from industry analysts regarding product functionality, company direction, customer satisfaction, and cost.

These ratings are then run through a proprietary scoring algorithm that also takes into consideration recent company product releases, partnerships, and financial information.

CRM Magazine 2018 Market Awards

Leonard Klie, editor of CRM magazine highlights the progress made by most CRM vendors and stated “In the past 12 months, we’ve seen most CRM vendors build on their solutions to make them more robust, more versatile, and more easily integrated with other solutions in ever-expanding software ecosystems.

We’ve also seen huge advances in artificial intelligence, augmented and virtual reality, blockchain, automated bots, and so much more. These cutting-edge technologies are making CRM systems more flexible, more accurate, more interactive, more user-friendly, and more secure, while adding capabilities that couldn’t have been imagined just a few short years ago,”.

CRM magazine handed out 66 awards in 2018, this article will focus on the Categories that Microsoft was named winner and leader

Microsoft was named Winner for Enterprise CRM suite leaders in this category being Oracle,, SAP and SugarCRM and Winner for Small-Business CRM Suite; Leaders in this Category being HubSpot, Infusionsoft, and Zoho.

Microsoft came out as a Leader in the following categories; Sales Force Automation, Sales performance Management and Business Intelligence 

CRM magazine also named six Rising Stars. Included in those six Stars was LinkedIn which is now owned by Microsoft

Congratulations to Microsoft on a big win as they continue to soar to new heights.

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Blog post by Charmaine Dyke – CRM Consultant

Charmaine is Microsoft certified CRM Sales, Service and Configurations consultant. Her role with Vox ISM is training customers and consulting on how to use Microsoft Dynamics to implement best practices and increase overall efficiency. Charmaine will work closely with our customers to provide direction and guidance throughout our Dynamics 365 implementations. Charmaine holds a Degree in Education and a Graduate Certificate in Human Resources Management.