“We were looking for something that would give us more flexibility. Our main business challenge resided with our distribution, we required help with inventory traceability.“

For over a century, Toppits Food Ltd. has been providing the highest quality seafood to the Canadian foodservice, retail and manufacturing industries. With a drive to develop innovated and unique concepts, source the highest quality product and build strong relationship with their suppliers, Toppits required a modern, sophisticated business software solution to support current requirements with the flexibility to grow with them.

Serial and lot number processing are crucial business practices for organizations within the distribution, retail, manufacturing, and wholesale industries. Microsoft Dynamics NAV offers simple and straightforward modules to save time and increase inventory processing productivity.

Toppits main challenge resided in their distribution. As with any food supplier, the ability of inventory traceability is of the utmost importance. Having outgrown their current business solution and looking to enhanced visibility, and tracking of inventory throughout the supply chain were the main reason Toppits decided to source a new business solution.

Beth Crawford, Controller of Toppits told us that, “Microsoft Dynamics NAV seemed like the obvious choice, due to the fact that there was very little customization needed to get started.” With the other software there seemed to be customization needed in the areas that were important to their business.

Microsoft Dynamics NAV has been able to provide Toppits with the visibility they were missing from their previous software. With newfound business insight provided by NAV, they have been able to automate and enhance their current processes, and as Beth pointed out, will continue to improve and evolve their business practices. With multiple locations and a large network of suppliers, maintaining inventory excellence is imperative to their success.

NAV also has improved the efficiency of the finance department; giving them the ability to take away manual tasks and have their people focus on more value added responsibilities.

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After four short months to prepare and implement, Microsoft Dynamics NAV was launched in May 2014. Since the NAV uses the same interface as Microsoft Office, it was quick and easy for the employees of Toppits to be trained and adapt to the new system.

 Vox ISM delivered the solution on-time and on-budget which is a testament to the efforts by Toppits, Vox ISM and Microsoft Dynamics NAV. Toppits had nothing but praise for the Vox team, who were always quick to respond and extremely knowledgeable.

To follow-up to the success of their Microsoft NAV implementation they are currently in the process of launching Microsoft Dynamics CRM. And it couldn’t come at a better time, as they have recently expanded their retail line with the launched of their Gluten Free Breaded Fish and in November 2014 they opened Toppits Seafood Market in Woodbridge.

We wish this fourth-generation family business continued growth and success, as they have worked diligently to achieve since 1899.