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Artificial Intelligence (AI) differentiates Microsoft from their competitors. Microsoft Dynamics 365 has infused built-in AI. Microsoft released the new Artificial Intelligence and mixed reality applications to help every organization on the planet to achieve more by aiding the growth of business applications in 2018. Now you can integrate with Office 365 and reimagine business applications as modern, unified, intelligent and adaptable solutions. Microsoft is looking forward to releasing more innovative solutions in 2019 and give better intuitive insights with AI.

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The new Dynamics 365 AI will deliver out-of-the-box insights for Sales, Customer Service and Market, which are easily extensible through the power of Microsoft Power BI, Azure and the Common Data Service. This will allow organizations to address complex scenarios specific to their business and allow them to make informed decisions.

Dynamics 365 AI for Sales:

  • Based on advanced scoring models salesperson can find and prioritize leads and opportunities and, increase conversion and win rates.
  • Focus on high priority customers based on relationship health and risks signalled by Dynamics 365, LinkedIn, and Office 365.
  • It will act as a relationship assistant and will prompt with recommended talking points next steps to take with the customer.
  • It prompts suggestions to create new records, such as contacts and activities, based on notes inputted by salesperson and will increase productivity

Dynamics 365 AI for Customer Service:

  • Gives insights about KPI with prebuilt dashboards and helps to increase efficiency.
  • It offers predictive insights that will discover issues before they become problematic for customers. Which in turns create satisfaction for both employees and customers.

Dynamics 365 AI for marketing:

  • Connects with social media and influences, and gives marketing insights about customers and prospects
  • Identifies market trends and help an organization to customize the business strategy
  • With Sentiment and web search data, it will help you monitor Brand sentiment and enhance the reputation for your product and services

These are just a few of the ways we anticipate Dynamics365 AI will be helping clients grow their business with innovative solutions. It is predicted that

  • By 2020, 30% of all companies will employ AI to augment at least one of their primary sales processes. – Gartner Predicts
  • By 2020, insights-driven businesses will steal $1.2 trillion per annum from their less-informed peers. – Forrester Predictions: Artificial Intelligence will Drive the Insights Revolution

Microsoft overall aim is to help companies transform by bringing AI to every application, every business process and every employee. 

Interested to know more about Microsoft AI?

Join us for an exclusive webinar on January 16 to learn more about Vox ISM Industry Specific – Power BI and AI solution – MARS – Management Analytics Reporting Suite. Click here to register.


Blog post by Charmaine Dyke and Vasudha Solanki.

Charmaine Dyke – CRM Consultant

Charmaine is Microsoft certified CRM Sales, Service and Configurations consultant. Her role with Vox ISM is training customers and consulting on how to use Microsoft Dynamics to implement best practices and increase overall efficiency. Charmaine holds a Degree in Education and a Graduate Certificate in Human Resources Management.

Vasudha Solanki- Project Manager

Vasudha is a Project Manager at Vox ISM, her current role is focused on Client relationship building and successful project delivery. She will be the active communication link between the customer and all project stakeholders.