Microsoft Dynamics | Social Selling Changes CRM
Is the cold call really dead? The short answer is no, it’s not. But a lot has changed within the cold calling space. Social and mobile technologies bring a new level of interaction to customer relationship management (CRM), transforming the way consumers buy. The Rise of Social Selling If you…
Grow Your Business With Microsoft Dynamics
“We will reinvent productivity to empower every person and every organization on the planet to do more and achieve more.” ~ Satya Nadella, CEO, Microsoft Never before has there been a better time for small and midsized businesses to upgrade their current technology. Designed to give you a…
The Unexpected Secret To Being A Great Salesperson
I came across an interesting Forbes article, The Unexpected Secret to Being A Great Salesperson, today that was shared by Microsoft Dynamics. The article reviews a relatively recent study that was published in Psychological Science that “debunks the widely-held belief that extroverts make…
“Quick-Start” Case Management
Designed for call centers but applicable to any customer service desk that needs to answer questions and complaints and process returns. Vox ISM is converting the functionality of the unified service desk to an on-premise solution for non-enterprise customers and including this functionality as a…
Unified Service Desk
This past spring Microsoft Dynamics added exciting and powerful new capabilities for marketing, sales, and customer service functions. One powerful addition is the Unified Service Desk, which allows call centre agents to manage multiple interactions in a single configurable desktop application.…
User Group Meeting September 17th
Vox ISM is hosting a user group meeting at Microsoft Canada (in Mississauga) on Sept 17th 2014. There are a ton of good reasons you should be at the Vox Dynamics Customer Workshop at the Microsoft Canada Office. But if you’ve never been to a Vox workshop before (or if it’s been a while) here’s why…
Vox Mobile Order Entry App
Mobile apps saved small businesses owners $15.6 billion last year! There is a growing need by businesses for mobile enterprise apps to access core functions and critical data, and we answered with our new Vox Mobile Entry App. Fully integrated to both Microsoft Dynamics CRM and Microsoft Dynamics…
Dynamics Marketing | Engage Customers
Microsoft Dynamics Marketing aims to make the marketer’s life a whole lot easier – and perhaps win a few over from Salesforce. “We see our role as the unifier of IT and business,” said Kirill Tatarinov, Executive Vice-President of Microsoft Business Solutions, and that was certainly reflected in…
Save Your Wrist | Microsoft CRM 2011 Shortcuts
Save your wrist AND time with Microsoft Dynamics CRM 2011 shortcuts. 1. General Shortcuts Ctrl+Shift+5 Minimize ribbon Ctrl+x, Ctrl+c, Ctrl+v Cut, Copy, and Paste Ctrl+z/Ctrl+y Undo / Redo previous text change Ctrl+s Save a record Esc Close a record Delete Delete text Shift+Delete…
Microsoft Social Listening
Microsoft Dynamics CRM spring release improves customer care and unveils social listening for everyone. Microsoft broke away from industry norms when they announced in their press release, “social capabilities are core to customer relationship management, so they should not be limited to an elite…