Designed for call centers but applicable to any customer service desk that needs to answer questions and complaints and process returns. Vox ISM is converting the functionality of the unified service desk to an on-premise solution for non-enterprise customers and including this functionality as a part of our vertical accelerator for customers on maintenance.
For a quick review of the Microsoft version click here: http://bit.ly/1oTlBZy
Call us for a demonstration. 1-905-840-7477 or come to our User Group Meeting on September 17 for a live presentation.
