Microsoft 2021 Release Wave 1 Plan Overview

The 2021 release wave 1 plan for Dynamics 365 brings innovations that provide you with significant capabilities to transform your business. The 2021 Release Wave 1 contains hundreds of new features across Dynamics 365 applications, including Sales, Customer Service, Marketing, Field Service, Finance, Supply Chain Management, and Business Central.

The 2021 release wave 1 describes all new features releasing from April 2021 through September 2021.

2021 release wave 1 plan for Dynamics 365 and Power Platform

Dynamics 365 Sales

Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision-making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app, enhancing the mobile experience for sellers on the go.

Dynamics 365 Service

  • Dynamics 365 Customer Service transforms the contact center by providing intelligent omnichannel routing across channels. The all-in-one contact center will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.
  • Dynamics 365 Field Service introduces a comprehensive experience for customers that will allow them to self-schedule service and rate technicians to ensure maximum satisfaction. Other investments in 2021 release wave 1 include a streamlined onboarding experience, comprehensive customer engagement capabilities, and broader resourcing options.

Dynamics 365 Business Central

Dynamics 365 Business Central delivers a set of new features designed to simplify and improve the way our partners administer tenants and how administrators manage licensing and permissions. Application enhancements expand the integration with Microsoft Teams, add country and regional expansions, and include moves to Visual Studio Code to provide modern development tools, further enhancing developers’ productivity.

Microsoft Power Platform

Microsoft Power Platform enables users and organizations to analyze, act, and automate the data to transform their businesses digitally. Microsoft Power Platform today comprises four products: Power BI, TEAMS, Artificial Intelligence (AI), and security updates.

Discover what this release means for you and your business and how it will help you.

Dynamics 365 Spring Conference (2021 Release Wave 1 plan)

Join us for Dynamics 365 Spring Conference on April 29 from 1:30 PM – 3:00 PM (ET) to learn how the latest innovations across Dynamics 365 and Microsoft Power Platform can transform data from every source to improve decision making.

In this webinar, we’ll cover:

  • Overview of Microsoft;’s 2021 Release Wave 1 plan – What’s new for Canadian Businesses
  • Top 5 VOX ISM’s favourites by module (ERP, CRM, Power BI)
  • How do you get a copy to work within your sandbox environment?
Microsoft Dynamics 365 Spring Conference - New Product Releases for Canadian Businesses - April 29