This past spring Microsoft Dynamics added exciting and powerful new capabilities for marketing, sales, and customer service functions. One powerful addition is the Unified Service Desk, which allows call centre agents to manage multiple interactions in a single configurable desktop application.
Pulling customer data in Microsoft Dynamics CRM, Microsoft Social Listening, and third party telephony service, the customer service agent is provided with a unified view for increased automation to follow scripts and knowledge base posts that dynamically reference keywords in each case title.
Learn more about the new functions added and what to expect in upcoming releases at our User Group Meeting on September 17th.
[youtube https://www.youtube.com/watch?v=h2bkzCrrHiA]